Dynamic Senior Global Fuel Logistics Specialist with World Fuel Services, adept at optimizing supply chain operations and enhancing customer satisfaction. Proficient in logistics software and fluent in English and Spanish, I excel in contract negotiation and relationship building, ensuring timely deliveries and compliance with safety regulations while driving cost savings.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Global Fuel Logistics Specialist
World Fuel Services
Miami, FL
04.2015 - Current
Assisted in coordinating logistics operations and inventory management.
Supported shipment tracking and documentation processes for timely delivery.
Monitored supply chain activities to ensure compliance with safety regulations.
Collaborated with team members to improve workflow efficiency and accuracy.
Utilized logistics software to manage order processing and fulfillment tasks.
Conducted data entry for inventory records and shipment logs accurately.
Participated in problem-solving initiatives to resolve logistical challenges promptly.
Engaged in training sessions to enhance knowledge of industry best practices.
Tracked supply, equipment and product inventory quantities to maintain necessary levels.
Coordinated incoming and outgoing shipments to maintain schedules.
Managed inventory levels for optimal cost savings and minimal stockouts.
Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.
Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
Oversaw complex projects for senior leaders by ensuring timely and cost-effective delivery.
Maintained compliance with all relevant regulations, ensuring safe transportation of goods while avoiding costly fines or penalties due to non-compliance issues.
Managed and tracked package transfers such as bills of lading, delivery receipts, packing lists and load tags.
Developed strong relationships with carriers to secure competitive rates and improve delivery times.
Negotiated contracts with suppliers to secure favorable terms and contribute to overall cost savings.
Issued timely and accurate responses to both internal and external inquiries.
Worked with customers to integrate processes and correct issues.
Enhanced customer satisfaction by proactively resolving shipping issues and providing timely updates on order status.
Coordinated with freight forwarder to provide vendor shipping details and obtain shipping updates.
Coordinated driver dispatch to accomplish daily delivery requirements.
Built long-term relationships due to prompt and courteous service.
Validated inventory levels and updated systems using handheld devices.
Tracked orders and notified customers of status or potential delays.
Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
Coordinated shipments and tracked progress to facilitate timely delivery.
Administrator, Financial Operations & Dispatch
Pafco by World Fuel Services
Miami, FL
06.2015 - 04.2019
Assisted in coordinating logistics operations and inventory management.
Supported shipment tracking and documentation processes for timely delivery.
Monitored supply chain activities to ensure compliance with safety regulations.
Collaborated with team members to improve workflow efficiency and accuracy.
Utilized logistics software to manage order processing and fulfillment tasks.
Conducted data entry for inventory records and shipment logs accurately.
Participated in problem-solving initiatives to resolve logistical challenges promptly.
Engaged in training sessions to enhance knowledge of industry best practices.
Tracked supply, equipment and product inventory quantities to maintain necessary levels.
Coordinated incoming and outgoing shipments to maintain schedules.
Managed inventory levels for optimal cost savings and minimal stockouts.
Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.
Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
Oversaw complex projects for senior leaders by ensuring timely and cost-effective delivery.
Maintained compliance with all relevant regulations, ensuring safe transportation of goods while avoiding costly fines or penalties due to non-compliance issues.
Managed and tracked package transfers such as bills of lading, delivery receipts, packing lists and load tags.
Developed strong relationships with carriers to secure competitive rates and improve delivery times.
Negotiated contracts with suppliers to secure favorable terms and contribute to overall cost savings.
Issued timely and accurate responses to both internal and external inquiries.
Worked with customers to integrate processes and correct issues.
Enhanced customer satisfaction by proactively resolving shipping issues and providing timely updates on order status.
Coordinated with freight forwarder to provide vendor shipping details and obtain shipping updates.
Coordinated driver dispatch to accomplish daily delivery requirements.
Built long-term relationships due to prompt and courteous service.
Validated inventory levels and updated systems using handheld devices.
Tracked orders and notified customers of status or potential delays.
Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
Coordinated shipments and tracked progress to facilitate timely delivery.
Education
Some College (No Degree) - Finance Computing
City College of New York
New York (City), NY
High School Diploma -
High School
New York, NY
06.1999
Skills
Fluent in English and Spanish
Computer Experience:
Experienced in Microsoft Word, Windows XP/Vista Word Processor, Microsoft PowerPoint,
Microsoft Excel, Sabre, Automat, DMS, Vision, CGS systems and World Wide Web, Oracle, Workday, Front
Certification
LinkedIn Empathy for customer service professionals
Zendesk customer service professionals certification