Lino Torio
Houston
Summary
Meticulous worker, excellent at juggling multiple tasks and working under pressure. Looking to put forward my skills into whatever task is available. Always looking to move up to be positioned at the highest I can achieve. Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Identifies and resolves concerns while promoting new products and meeting sales objectives.
Overview
3
3
years of professional experience
Work History
Insurance Sales Consultant
Progressive
Houston
12.2024 - Current
- Conducted presentations over phone to provide detailed explanations of policy guidelines and benefits to clients and families.
- Presented customized insurance solutions to customers based on their individual needs.
- Explained coverage options to potential policyholders, answering questions or concerns.
Imagery Analyst
Harris County Toll Road Authority
Houston
10.2024 - 02.2025
- Responsible for carefully and skillfully screen and record license plates of vehicles using multiple images provided in a pool in the company’s system. Recording license plates into our system to verify and send out invoices for the toll violations to the right customer.
Lead Data Analyst
Association Health Care Management
Houston
03.2022 - 06.2023
- Responsible for gathering up data from three divisions of the billing department to input for daily reports on how much money was made, how much was refunded, how many new accounts were signed up, how many renewals and cancellations
- Also responsible to double check each division to make sure number matches with the system and to be quick on our feet to find errors and repair the data before handing in report
Chargeback Specialist
Association Health Care Management
Houston
03.2022 - 06.2023
- Responsible for working in behalf of the company to work directly with banks to investigate and resolve disputed credit card transactions
- We communicate with banks, merchants, and cardholders to gather information and minimize financial loss
- Successful on dropping company's 48% previous loss down to 27% within 7 months
Billing Specialist
Association Health Care Management
Houston
03.2022 - 06.2023
- Responsible for working in behalf of the company to oversee the financial part of the patients medical insurance
- Cancelling plans, refunding/voiding payments, making changes to our insurance plans
Education
Associate of Science - Nursing
Penn Foster Career School
Scranton, PASkills
- Microsoft Office Expert
- Chargeback Expert
- Customer Service Expert
- Financial Analysis Expert
- Management Expert
- Microsoft Excel Expert
- Refunding Expert
- Sales Expert
- Insurance policy analysis
- Sales presentations
- Data analysis
- Financial reporting
- Customer relationship management
Timeline
Insurance Sales Consultant
Progressive
12.2024 - Current
Imagery Analyst
Harris County Toll Road Authority
10.2024 - 02.2025
Lead Data Analyst
Association Health Care Management
03.2022 - 06.2023
Chargeback Specialist
Association Health Care Management
03.2022 - 06.2023
Billing Specialist
Association Health Care Management
03.2022 - 06.2023
Associate of Science - Nursing
Penn Foster Career School