Lino Wafu
Mombasa,Kenya
Summary
Dedicated room attendant with a strong background in maintaining exceptional cleanliness and hygiene standards in guest rooms. Experienced in adhering to health and safety regulations while ensuring a comfortable and welcoming environment for all guests.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Stateroom Attendant
Carnival Cruise Lines
Carnival Breeze
11.2025 - Current
- Familiarizing the guests with all safety aspects and suite features upon arrival.
- Created a memorable stay for the guests and follow up on all guest requests promptly.
- Reported any guest related concerns immediately to the Asst. Housekeeper.
- Repored for work on time and attend daily briefings.
- Performed linen changes as per company standard.
- Overall responsibility for the cleanliness, turn down service and appearance of all assigned suites.
Guest room attendant
Prideinn Paradise Beach Resort
Mombasa
10.2022 - 07.2025
- Performed thorough cleaning and sanitization of guest rooms to maintain high standards of hygiene and comfort in accordance with Public Health rules and regulations related to USPH and HACCP.
- Responsible for inspecting and restocking guest supplies, ensuring a welcoming and pleasant environment for guests.
- Collaborated with housekeeping and maintenance teams to ensure efficient room turnover and readiness for incoming guests.
- Adhered to hotel policies and procedures regarding safety, security, and cleanliness, contributing to a positive guest experience.
Room Attendant
Voyage Beach Resort
Mombasa
03.2021 - 08.2022
- Provided exceptional service by attending to guest inquiries and requests in a timely and friendly manner.
- Executed routine cleaning schedules efficiently to ensure all guest rooms were maintained to the hotel's quality standards.
- Utilized effective time management skills to complete room assignments within designated time frames.
- Assisted in organizing and participating in special events and room setups, contributing to overall guest satisfaction.
Public Area Attendant
Bliss Resort
Mombasa
01.2017 - 10.2020
- Ensured cleanliness and upkeep of public areas, including lobbies, hallways, and restrooms, to provide a welcoming atmosphere for guests.
- Collaborated with housekeeping staff to coordinate cleaning tasks and maintain the highest standards of hygiene throughout the hotel.
- Restocked supplies in public areas such as towels, brochures, and amenities to ensure guest needs are met at all times.
- Assisted guests by providing information about hotel facilities and services, enhancing their overall experience during their stay.
Education
Hospitality Management -
Technical University of Mombasa
Mombasa11-2016
High School Diploma -
Nairobi Institute of Business Studies
Nairobi11-2019
Skills
- Compliance & Standards
- Attention to Detail
- Customer Service
- Health and Safety Compliance
- Teamwork
- Room Maintenance
Accomplishments
- Collaborated with team members to improve room turnover efficiency, resulting in a 30% reduction in time needed for cleaning.
- Consistently adhered to safety and cleanliness protocols, which contributed to the hotel's recognition as a top-rated facility.
Certification
- Business Ethics - Completed certification in Corporate Social Responsibility (CSR) with emphasis on ethical treatment of guests and staff.
- STCW Certificate - Certified in STCW Basic Safety Training focused on maritime safety and emergency procedures. Knowledgeable in maritime safety regulations ensuring guest and crew safety in compliance with STCW standards.
Languages
English
Swahili
Courses
- Occupational Health and Safety - Adhering to national and international standards and regulations (such as OSHA in the U.S. or WorkSafe in Australia). Health Monitoring: Regular monitoring of employees' physical and mental health, including regular medical checks and programs that promote overall well-being.
- First Aid Refresher - Responsible for responding to medical emergencies in workplaces.
Timeline
Stateroom Attendant
Carnival Cruise Lines
11.2025 - Current
Guest room attendant
Prideinn Paradise Beach Resort
10.2022 - 07.2025
Room Attendant
Voyage Beach Resort
03.2021 - 08.2022
Public Area Attendant
Bliss Resort
01.2017 - 10.2020
Hospitality Management -
Technical University of Mombasa
High School Diploma -
Nairobi Institute of Business Studies