LiNoda D. Butler
Baton Rouge,LA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in business industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
ACE Cash Express Inc.
12.2021 - Current
- Responded to customer requests for products, services, and company information.
- Increased sales by 10%
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Store Manager
Express Bowl
06.2018 - 11.2022
- Recruited, hired and trained 15 associates to develop into productive team members with excellent product knowledge
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized the backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Treatment Plan Coordinator
Bayou Braces & Dentistry
04.2020 - 04.2022
- Communicated with insurance companies to verify coverage and obtain authorizations for treatments and procedures.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Worked with patients to schedule appointments and procedures.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Maintained confidentiality of patient data and conditions to safeguard health information.
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
Shift-Lead Manager
Taco Bell
03.2014 - 08.2016
- Coached crew members to optimize performance and motivate toward more efficient work.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Set overall vision and provided team leadership.
- Evaluated employee performance and coached and trained to improve weak areas.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
Key Holder
Aeropostale
01.2014 - 02.2015
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
Education
High School Diploma -
East Ascension High School
Gonzales, LABachelor of Science - Business Administration And Management
Baton Rouge Community College
Baton Rouge, LA05-2024
Skills
- Report preparation
- Cold Calling
- Customer Inquiry Management (CIM)
- Online Chat
- Calm and Professional Under Pressure
- Sales expertise
- Complaint resolution
- Professional telephone demeanor
- Account management
- Multi-line phone talent
- Creative problem solving
Timeline
Customer Service Representative
ACE Cash Express Inc.
12.2021 - Current
Treatment Plan Coordinator
Bayou Braces & Dentistry
04.2020 - 04.2022
Store Manager
Express Bowl
06.2018 - 11.2022
Shift-Lead Manager
Taco Bell
03.2014 - 08.2016
Key Holder
Aeropostale
01.2014 - 02.2015
High School Diploma -
East Ascension High School
Bachelor of Science - Business Administration And Management
Baton Rouge Community College
Similar Profiles
Anahi RiveraAnahi Rivera
Sales Associate at ACE Cash Express Inc.Sales Associate at ACE Cash Express Inc.
Tiffany Paige FinchTiffany Paige Finch
Store Manager/Loan Specialist at Ace Cash ExpressStore Manager/Loan Specialist at Ace Cash Express
Tiffany MunfordTiffany Munford
Customer Service Cashier at Ace Cash ExpressCustomer Service Cashier at Ace Cash Express
Lina BuitragoLina Buitrago
Store Manager at ACE Cash Express Inc.Store Manager at ACE Cash Express Inc.
Reese SantinyReese Santiny
Team Member at Chic-Fil-ATeam Member at Chic-Fil-A