Linsa Elizabeth Jeemon
Schaumburg,IL
Summary
To work in an organization that support career growth and thereby become an integral and core part of the organization to help and grow together. To innovate and automate wherever possible. I want to work in a suitable environment that would challenge my technical skills and give me direction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
IT Support Specialist
Flexan
Lincolnshire, IL
12.2023 - Current
- Configured workstations, networks, servers and printers for end users.
- Created user accounts and configured settings in Active Directory.
- Maintained an inventory of all IT equipment in the organization.
- Developed and maintained user accounts, permissions, and access rights.
- Maintained close connection with project personnel to quickly identify and resolve problems.
- Maintained project schedules by managing deadlines and adjusting workflow.
- Implemented backup procedures to ensure data integrity and availability.
- Coordinated with vendors for procurement of IT products or services as needed.
- Delivered local and remote Tier 2 IT support for hardware and software to company personnel.
IT Support Specialist/Assistant System Administrator
Forth
Schaumburg, Illinois
07.2022 - 09.2023
- Set up user accounts, permissions and passwords and defined network policies and procedures.
- Designed endpoint management strategy for operation of various systems and devices.
- Created configuration guides for deploying new desktops, laptops and mobile devices.
- Supported, configured, maintained and upgraded customer networks and in-house servers.
- Set up, optimized and managed network equipment.
- Identified needs of customers promptly and efficiently.
- Ticketing system, such as Zendesk.
- Application proficiency in Jira, CRM, TalkDesk, Slack and ConnectWise
- Remote Support through RJ2
- Proficiency in Active Directory management, including user Provisioning, group policy administration and security configurations.
- Managing licenses and subscriptions, tracking and processing renewals on a timely basis, maintaining appropriate equipment inventory levels, and preparing orders for software and hardware when required.
Desktop Support Analyst
World Wide Tech Services ,Works For Abbott
Des Plaines, IL
10.2020 - 07.2022
- Supported users with in-person and remote technical assistance.
- Installed, updated and configured hardware and software.
- Diagnosed and serviced desktops, laptops, software applications and equipment such as printers and fax machines.
- Applied internal policies and procedures to new desktop system onboarding processes, installing required software and peripherals per guidelines.
- Ticketing system, such as ServiceNow, Remedy.
- Application Proficiency in Flexera, Microsoft Teams, Adobe, Microsoft Accounts.
- Responded to support tickets within established timeframe to improve customer service.
- Maintained inventory of IT supplies by checking and documenting levels regularly.
- Proficient in network protocols, DHCP, DNS and SMPT.
- Supported private cloud infrastructure, including vendor relations management and onsite support.
- Established and enforced policies and best practices to safeguard and protect data, reports and access.
- Controlled, troubleshot, backed up and restored data, operating systems, files, documents and drivers.
- Delivered tailored technical support and assistance to VP and Director-level executives, ensuring seamless functionality of digital tools and resolving IT issues promptly.
- Installation and support of all Office 365 products including MS teams and other company software.
- Complete smartphone and tablet configurations to include setup of Multi-Factor Authentication.
- New Hire technical orientations.
Desktop Support Analyst
Green Store
Kolenchery , Kerala , India
12.2019 - 07.2020
- Placed hardware into production by establishing connections and entering necessary commands.
- Conducted end-user training and provided technical support on hardware, software and network issues.
- Improved overall company performance through IT uptime and effective cost reduction.
- Collected, analyzed and reported on data for use in operational planning.
- Facilitated system migration projects during off-hours to avoid outages and network bottlenecks.
- Developed training materials, conducted webinars and authored wikis for user training and support use.
Education
Bachelor Of Science - Computer Science Engineering
Ilahia College Of Engineering And Technology
Muvattupuzha, Ernakulam, Kerala, India06.2018
High School Diploma -
Maine East High School
07.2012
Skills
- Client Communication
- Technical issues analysis
- Desktop support
- Analytical skills
- Hardware upgrades
- Software installations
- Documentation skills
- Microsoft Account Management Skills
- Microsoft Exchange management
- Advanced Microsoft Outlook Skills
- Remote assistance
Certification
- CCNA (Cisco Certified Network Associate)
- CCNP (Cisco Certified Network Professional Routing)
Timeline
IT Support Specialist
Flexan
12.2023 - Current
IT Support Specialist/Assistant System Administrator
Forth
07.2022 - 09.2023
Desktop Support Analyst
World Wide Tech Services ,Works For Abbott
10.2020 - 07.2022
Desktop Support Analyst
Green Store
12.2019 - 07.2020
Bachelor Of Science - Computer Science Engineering
Ilahia College Of Engineering And Technology
High School Diploma -
Maine East High School
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