Linsay Kirschke
Mount Pleasant,TX
Summary
Proven track record in enhancing customer satisfaction and maintaining high cleanliness standards at Titus Regional Medical Center. Expert in sanitation procedures and infection control, exceptional problem-solving abilities, and customer service skills. Achieved significant improvements in patient environment safety and efficiency, demonstrating reliability and a strong multitasking ability.
Overview
6
6
years of professional experience
Work History
EVS Technician
Titus Regional Medical Center
2023.04 - Current
- Delivered exceptional customer service when interacting with patients, family members, visitors, and colleagues alike, fostering a positive atmosphere within the hospital environment.
- Promoted a healthy environment for patients, visitors, and staff through diligent maintenance of high cleanliness standards.
- Supported hospital operations through timely completion of cleaning assignments, contributing to a well-maintained facility.
- Enhanced patient satisfaction by ensuring a clean and safe environment in all hospital areas.
- Demonstrated strong time management skills, ensuring all assigned tasks were completed within designated deadlines while maintaining high-quality work standards.
- Reduced the risk of infection by properly disposing of hazardous materials and maintaining strict hygiene protocols.
- Performed deep-cleaning projects to maintain optimal cleanliness throughout the facility over time.
- Emptied and decontaminated trash containers to efficiently reduce waste.
Customer Service Representative
Dominos's Pizza
2022.06 - 2023.04
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Restaurant Hostess
Two Senoritas
2022.04 - 2022.06
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Restaurant Hostess
Two Senoritas
2018.06 - 2020.06
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
- Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Promoted repeat business through engaging conversations with guests, remembering preferences, and personalizing their experiences.
- Adapted to various dining room configurations during private events or seasonal changes, maximizing available space for optimal guest flow.
- Complied with food safety and food hygiene regulations to safeguard public health.
- Supported restaurant promotions and events by informing guests of upcoming happenings or special menu items.
- Streamlined table turnover process by quickly identifying available seating options for incoming diners.
Education
High School Diploma -
PINETREE HIGH SCHOOL
Longview, TX06.2014
Skills
- Patient room cleaning
- Reliability and punctuality
- Sanitation Procedures
- Healthcare facility standards
- Cleaning Protocols
- Sterilization techniques
- Infection control expertise
- Chemical handling knowledge
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Strong multitasking
- Greeting guests
- Active Learning
- Scheduling
- Handling Complaints
- Relationship Building
- Reservation handling
Languages
English
Native or Bilingual
Timeline
EVS Technician
Titus Regional Medical Center
2023.04 - Current
Customer Service Representative
Dominos's Pizza
2022.06 - 2023.04
Restaurant Hostess
Two Senoritas
2022.04 - 2022.06
Restaurant Hostess
Two Senoritas
2018.06 - 2020.06
High School Diploma -
PINETREE HIGH SCHOOL
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