LINSEI MURPHY
Cheyenne,WY
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
20
20
years of professional experience
Work History
Office Manager
Smith Psychological Services, LLC
03.2021 - Current
- Office manager of a multiple provider clinic
- Maintains office services by organizing office operations and procedures
- Prepare payroll
- Assigning and monitoring administrative assistant functions
- Maintains office efficiency by planning and implementing office systems and layouts
- Maintains office staff by selecting, orienting and training employees
- Filed insurance superbills for all providers
- Maintained and updated credentialing for all mental health providers and employees
- Updated providers CAQH profiles
- Knowledge on health care compliance
- Worked closely with Medicaid and Medicare along with multiple other insurances
- Implemented scheduling and insurance software in office
- Trained all employees on software
- Onboarded all providers and employees
- Managed daily office operations, including scheduling appointments, coordinating meetings, and handling correspondence
- Coordinated office moves and renovations, successfully minimizing downtime and disruptions to workflow
- Implemented new software systems for project management, resulting in improved team collaboration and productivity
- Maintained confidential employee records, ensuring compliance with privacy regulations
- Led a team of administrative staff members in achieving departmental goals through effective delegation of tasks
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Office/Lab Technician
A New Concept Optical & Eyecare
11.2019 - 03.2021
- Improved fit of patients' glasses and completed basic repairs covered by office warranty
- Obtained accurate patient histories through detailed interviews and documented information in EHR
- Took specific facial measurements, including optical centers of eyes, pupillary distance and temple length
- Checked finished lenses for conformance to order specifications, quality and customer needs
- Helped clients select frames meeting individual needs, flattering facial styles and appropriate for eye measurements and optical prescriptions
- Repaired and adjusted frames to meet customer needs
- Provided excellent service and attention to customers when face-to-face or through phone conversations
- Improved operations by working with team members and customers to find workable solutions
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
- Earned reputation for good attendance and hard work
- Added modifiers, coded narrative diagnosis and verified diagnoses
- Accurately input procedure codes, diagnosis codes and patient information into billing software to generate up-to-date invoices
- Collected, posted and managed patient account payments
- Contacted insurance providers to verify correct insurance information and obtain authorization for proper billing codes
- Filed and submitted insurance claims
- Answered desk phone and handled phone calls and questions
- Recognized by management for providing exceptional customer service
CNA/OB Technician
Cheyenne Regional Medical Center
03.2013 - 08.2017
- Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross-contamination
- Used mobility devices and equipment to carefully and transport patients
- Documented information in patient charts and communicated status updates to interdisciplinary care team
- Responded to patient alarms and needs-assessment requests to identify course of treatment
- Exhibited compassionate care and communication regarding issues surrounding death and dying
- Supported diagnostic and treatment procedures, including setting up and operating specialized medical equipment
- Managed and maintained patient rooms, shared-living areas and nursing stations
- Collaborated with interdisciplinary healthcare teams to provide high-quality patient care
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets
- Assisted in changing from paper charts to Epic for medical recordkeeping, keeping detailed records before, during and after switch
- Collected urine samples to complete tests for patient, checking for changes that indicated potentially dangerous conditions
- Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage
- Attended to patients in 19-bed unit, continuously checking on needs and maintaining high standards of patient care
- Documented patient intake and dietary requirements and assisted with feeding
- Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising
- Prepared examination and patient rooms for C-section procedures, checking supply availability and laying out instruments
- Collected biological specimens and packaged for laboratory transport to complete important diagnostic tests
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation
- Examined and addressed lacerations, contusions and other physical symptoms in need of further attention
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness
- Cleaned and sterilized operation room and surgical equipment to reduce risk of patient infection and contamination
Unit Secretary
Cheyenne Regional Medical Center
06.2007 - 03.2013
- Supported administrative and healthcare staff with skilled clerical assistance such as ordering supplies and organizing office inventories
- Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services in busy Obstetrics and Pediatric offices with 20+ providers
- Interviewed patients to collect medical information and insurance details
- Updated group medical records and technical library to support smooth office operations
- Maximized office efficiency by answering more than 100 incoming calls per day to provide office information and transfer calls to desired personal
- Transcribed doctors' orders, including medication and lab test requests
- Provided patient information to facilitate timely admissions and discharges
- Retrieved physicians' paperwork, including lab test requests
- Maintained strong and trusting rapport with patients and all healthcare staff to build relationships
- Drafted and distributed memos and emails for entire unit
- Monitored unit supply levels and notified management of ordering needs
- Managed unit call reception and routed calls to correct department
- Facilitated timely execution of all lab tests and medication refills
- Executed clerical tasks and assisted with all unit duties as directed
- Developed improve training procedures to aid in team member development
- Managed conference calls by documenting participant details and preparing audio recordings for future reference
- Coordinated meetings with other department managers and served as main liaison between department heads and executives
- Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence
- Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and ensure compliance with company policies and procedures
- Set up and maintained physical and electronic filing systems
- Organized conference room space and materials for internal and customer meetings, took notes and distributed meeting minutes to support executive needs
Medical Office Assistant
Adolescent and Childcare Specialist
07.2004 - 06.2007
- Assisted with referrals and prepared medical records for patients
- Prepared and attached all required claims documentation including referrals, treatment plans or other required correspondence to reduce incidence of denials
- Submitted diagnosis and procedure codes for insurance companies
- Maintained consistent patient confidentiality in alignment with HIPAA protocols by using encryption software
- Communicated with patients via phone, email and in person to obtain payments on outstanding accounts or accounts requiring deductibles or co-pays
- Collected information, verified insurance and collected co-payments for average of 50 patients each day
- Registered patients and scheduled appointments
- Maintained confidentiality of records relating to clients' treatment
- Scheduled appointments for patients via phone and in person
- Performed medical transcription duties
- Collected forms, copied insurance cards to coordinate patient information for billing and insurance processing
- Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues
- Consistently informed patients of financial responsibilities prior to services being rendered
- Actively maintained current working knowledge of CPT and ICD-9 coding principles, government regulation, protocols and third party requirements regarding billing
- Assigned additional diagnosis codes based on specific clinical findings (laboratory, radiology and, pathology reports as well as clinical studies) in support of existing diagnoses
- Interpreted medical terminology and pharmacological information to translate information into coding system
- Quickly responded to staff and client inquiries regarding CPT codes
- Read through patient health data, including histories, physician diagnoses and treatments to gain understanding for coding purposes
- Sought clarification from physicians and other hospital personnel for answers to any needed coding interpretations prior to abstracting records
Education
High School Diploma -
Maxwell High School
Maxwell, NE05-2000
Skills
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Payroll and budgeting
- Credit and collections
- Scheduling
- Staff hiring
- Training and coaching
- Documentation and control
- Policy and procedure modification
- Budgeting expertise
- Operations Management
Timeline
Office Manager
Smith Psychological Services, LLC
03.2021 - Current
Office/Lab Technician
A New Concept Optical & Eyecare
11.2019 - 03.2021
CNA/OB Technician
Cheyenne Regional Medical Center
03.2013 - 08.2017
Unit Secretary
Cheyenne Regional Medical Center
06.2007 - 03.2013
Medical Office Assistant
Adolescent and Childcare Specialist
07.2004 - 06.2007
High School Diploma -
Maxwell High School
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