Linsey Curtis
Dallas
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Aetna
08.2024 - 02.2025
- Delivered prompt service to prioritize customer needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Customer Service Representative
Farmers Insurance Group
03.2023 - 04.2024
- Provided assistance to customers regarding account information, billing inquiries, and technical support.
- Handled escalated calls from other agents or supervisors when necessary.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Reviewed and evaluated customer's applications to determine eligibility for insurance coverage.
- Ensured compliance with all applicable laws, regulations, and guidelines related to insurance underwriting activities.
- Collaborated with other departments within the organization to ensure efficient processing of customer applications.
- Monitored industry news and developments that could affect the company's underwriting practices or strategies.
Crew Member
Trader Joe's
02.2021 - 02.2023
- Contributed to front-end team success, assisting manager and co-workers with diverse daily tasks.
- Processed special orders from customers in an expedient manner.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Stocked shelves with merchandise and rotated products to ensure freshness.
- Assisted customers in locating items, answered questions about product features and prices.
- Identified items for reordering and replenishment and reported merchandise needs to Grocery Manager.
- Provided excellent customer service by greeting customers, responding to inquiries, and resolving complaints in a professional manner.
- Set up promotional displays within the store in accordance with corporate guidelines.
- Managed cash register operations using POS system and processed sales and returns.
- Placed special orders or called other stores to find desired items.
Assistant Manager
Tuesday Morning
01.2019 - 02.2021
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Collaborated with management on developing strategic plans for achieving business goals.
- Communicated regularly with customers to gain insights into their needs.
- Facilitated interdepartmental communication by attending meetings or providing updates.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Education
High School Diploma -
Paul H Pewitt
06-2012
Skills
- Inbound and Outbound Calling
- Positive and professional
- Account updating
- Complaint resolution
- Adaptive team player
- De-escalation techniques
Education and Training
other
Timeline
Customer Service Representative
Aetna
08.2024 - 02.2025
Customer Service Representative
Farmers Insurance Group
03.2023 - 04.2024
Crew Member
Trader Joe's
02.2021 - 02.2023
Assistant Manager
Tuesday Morning
01.2019 - 02.2021
High School Diploma -
Paul H Pewitt
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