Linsey Curtis
Dallas
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Teleperformance USA
02.2025 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
CVS Aetna
08.2024 - 02.2025
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting member privacy at all times.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Increased first-call resolution rates by carefully listening to members'' needs and providing accurate information based on their inquiries.
- Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
- Enhanced member satisfaction by efficiently addressing and resolving Medicare-related inquiries.
Customer Service Advocate
Farmers Insurance Company
03.2023 - 04.2024
- Maintained a positive work environment, fostering team collaboration and continuous improvement.
- Enhanced agent satisfaction by promptly addressing and resolving inquiries and issues.
- Participated in regular performance evaluations, consistently exceeding expectations in key metrics such as first-call resolution rate.
- Processed policy updates and changes accurately, ensuring agent needs were met in a timely manner.
- Documented agent interactions and transactions for accurate, up-to-date records.
Crew Member
Trader Joes
02.2021 - 03.2023
- Collaborated with team members to complete daily tasks, ensuring smooth operation of the grocery store.
- Provided exceptional customer service, answering questions and helping customers locate items.
- Improved overall store appearance by keeping aisles clean, uncluttered, and well-stocked throughout the day.
- Kept cases and shelves clean and well-stocked by front-facing, checking codes, rotating and removing out-of-date products to achieve fresh and appealing display.
- Supported store management by performing additional tasks as needed, such as opening or closing procedures.
Assistant Manager
Tuesday Morning
04.2018 - 02.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Increased sales through effective merchandising strategies and targeted promotions.
Education
High School Diploma -
Paul Pewitt
Omaha, TX06-2012
Skills
- Customer service
- Critical thinking
- Problem resolution
- Call center experience
- Conflict resolution
- De-escalation techniques
Timeline
Customer Service Representative
Teleperformance USA
02.2025 - Current
Customer Service Representative
CVS Aetna
08.2024 - 02.2025
Customer Service Advocate
Farmers Insurance Company
03.2023 - 04.2024
Crew Member
Trader Joes
02.2021 - 03.2023
Assistant Manager
Tuesday Morning
04.2018 - 02.2021
High School Diploma -
Paul Pewitt
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