Linsey Fredriksen
Bismarck,ND
Summary
Proven Front Desk Receptionist with a track record of enhancing guest experiences at Grand Dakota Lodge. Excelled in customer service and problem-solving, significantly reducing check-in conflicts. Skilled in cash handling and maintaining confidentiality, demonstrating exceptional attention to detail and team collaboration.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
Grand Dakota Lodge
01.2006 - 07.2007
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed data entry and filing to keep records updated for easy retrieval.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Maintained strict confidentiality of sensitive information, upholding privacy standards.
Front Desk Receptionist
Holiday Inn Express
01.2005 - 01.2006
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Education
No Degree - Business Management And Human Resources
University of Mary
Bismarck, NDHigh School Diploma -
Dickinson High School
Dickinson05-2005
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Data entry
- Problem-solving skills
Timeline
Front Desk Receptionist
Grand Dakota Lodge
01.2006 - 07.2007
Front Desk Receptionist
Holiday Inn Express
01.2005 - 01.2006
No Degree - Business Management And Human Resources
University of Mary
High School Diploma -
Dickinson High School
Similar Profiles
Amana Afoley QuayeAmana Afoley Quaye
Undergraduate Research Assistant at University of North Dakota, Grand ForksUndergraduate Research Assistant at University of North Dakota, Grand Forks
Colton McCormickColton McCormick
Hotel Maintenance Engineer at Grand Teton Lodge CompanyHotel Maintenance Engineer at Grand Teton Lodge Company
Aaron KrupinskyAaron Krupinsky
Server (Trainer) at McMenamin's Grand LodgeServer (Trainer) at McMenamin's Grand Lodge