Linsey Hook
Bethany,MO
Summary
I am skilled in several different job settings. I am a very fast and eager learner. I work well under pressure, I am very organized and efficient at multi-tasking. I am also very prompt, professional and am never absent from work unless its an emergency regarding my son and I have stressed all my options that I do have available to help me with them and they are unavailable.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Certified Medication Aide
Homestead Memory Care
01.2022 - Current
- Took patient vital signs, height, and weight measurements and monitored glucose and patient wellbeing.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
- Administered medications to patients and remained vigilant for negative side effects.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.
- Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
- Counted and recorded medication inventory routinely to maintain medication security and control.
- Reordered medication to maintain adequate supply.
- Reviewed medication orders for accuracy and completeness before administering medication.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Monitored medication storage area to maintain medication security and control.
- Identified and reported medication errors to avoid distributing wrong medication to patients.
- Monitored patient responses to medication to report adverse reactions quickly.
- Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
- Interacted with patients and monitored vital signs during time of admission to report details to registered nurse.
- Assisted in maintaining conducive environment for residents by adhering to infection control policies.
- Reviewed patient progress to document effects of any prescribed medication.
- Turned and repositioned patients to prevent bedsores.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Explained treatment procedures, medications, and diets to inform patient and patient's family of care and progress.
- Administered psychotropic medications and anxiety education to patients to provide mental health care.
- Transported patients to operating and treatment rooms by using wheelchairs and wheeled carts.
Certified Nursing Assistant
Westview Acres Care Center
08.2012 - Current
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Educated patients and family members on best home care practices for healing and recovery.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Documented patient information and care activities in electronic health record.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Facilitated personal hygiene management, feeding and ambulation.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Upheld infection control and prevention policies across different patient-facing areas.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Transported patients between rooms and appointments or testing locations.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Followed directions of licensed nurses to administer medications and treatments.
- Supported needs of [Number]+ residents under long-term care.
- Delivered high-quality care to [Type] patients in hospital facility.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
Pasting Operator
East Penn Manufacturing Co
08.2019 - 01.2022
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Performed inspections and routine maintenance on equipment.
- Provided on-the-job training to newly hired workers and team members.
- Set up machines to start production cycles and controlled machine settings.
- Performed quality assurance tasks to promote accuracy and minimize mistakes.
- Operated technical and mechanical equipment and adjusted machine settings according to work cycles.
- Performed quality checks to identify finish discrepancies.
- Assisted with equipment startups and machine installation tasks.
- Conducted inspection of in-process or finished product.
- Performed equipment tests, calibrations and repairs to keep machines running smoothly and prevent malfunctions.
- Kept accurate records of defective units or products.
- Recognized upset conditions, determining cause, and took appropriate corrective action.
- Fed raw materials and components into semi-automated machines according to production needs.
- Fed raw materials into machines.
- Analyzed and measured final products with precision tools to confirm compliance to specifications and standards.
- Inspected machine parts with measuring tools.
- Drafted reports detailing machine production outputs and material quantities.
- Efficiently read and interpreted blueprints.
- Utilized blueprints and schematics to position machinery and meet product specifications.
Site Coordinator/Team Lead/House Manager
Optimae Life Services
04.2018 - 07.2022
- Administered medication as directed by physician.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained clean, safe, and well-organized patient environment.
- Transported clients to medical and dental appointments to provide support.
- Assisted disabled clients to support independence and well-being.
- Supervised daily activities and provided assistance to staff.
- Developed rapport to create safe and trusting environment for care.
- Educated clients and family members on relevant topics to support independent living.
- Monitored progress and documented patient health status changes to keep care team updated.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Developed and implemented individualized care plans to meet individual needs of each client.
- Led patient or group recreational activities for enhanced patient outcomes.
- Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Researched community resources and services to provide accessibility and assistance to clients.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Recorded status and duties completed in logbooks for management.
- Assisted with daily living activities, running errands, and household chores.
- Completed regular check-ins and progress report for each client.
- Provided compassionate and patient-focused care to cultivate well-being.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Monitored clients' overall health and well-being and noted significant changes.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Transported clients to and from medical appointments with safety and efficiency.
- Liaised with key accounts to deliver targeted administrative household support.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Scheduled daily and weekly care hours for client caseload.
- Maintained entire family's schedule and organized events.
Customer Service Supervisor
Blue Cross Blue Shield Of Texas
05.2009 - 05.2012
- Coached employees through day-to-day work and complex problems.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Researched and corrected customer concerns to promote company loyalty.
- Led regular customer service meetings to review progress identify challenges and provide feedback.
- Created customer support strategies to increase customer retention.
- Implemented feedback system for customers to provide comments and suggestions to improve service.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Education
No Degree - Medication Aide
Southwestern Community College
Creston, IA05.2022
No Degree - Certified Nursing Assistant Program
Votech
Bethany, MO08.2012
High School Diploma -
Central Decatur High School
Leon, IA05.2009
Skills
- Reading Comprehension
- Medical Records Management
- Health Insurance Verification
- Proper Staffing
- Insurance Verification
- Medical Histories and Vital Statistics
- Ambulance Transfer
- Nursing Plan Development
- Drug Preparation
- ADL Support
- Security Monitoring
- Floor Assignments
- Oxygen Initiation
- Medication Administration
- Invoice Statements
- Needs Determination
- Household Chores
- Ingestion Instruction
- Room Cleaning and Restocking
- Company Guidelines
- Oral Hygiene
- Medication Distribution
- Isolation Precautions
- Privacy and Confidentiality
- Safety Management
- Direct Supervision
- Behavior Monitoring
- Training and Development
- Medication Side Effect Knowledge
- Patient Admission
- Specimen Collection
- Regulatory Compliance
- Mental Health Care
- Empathy and Compassionate Care
- Symptom Documentation
- Medical Triage
- Emergency Situations
- Walking Rounds
- Aseptic and Sterilization Techniques
- Activities of Daily Living (ADL) Support
- Logs Management
- EMR Systems
- Electronic Recordkeeping
- Injury Prevention and Treatment
- Office Support
- Output Monitoring and Reporting
- Patient Interviewing
- Personal Hygiene Assistance
- Prescription Interpretation
- Monitoring Fluids
- Mobility Support
- Quality Improvement Plans
- Emotional and Social Support
- Teaching Exercises
- Documenting Behaviors
- Vital Signs Documentation
- Patient Safety Management
- Observation Documentation
- Unit Supply Maintenance
- Restock Shelves
- Patient Observation
- Nursing Assistance
- Transportation Assistance
- Breathing Exercises
- Universal Precautions
- Grocery Shopping
- Supply Management
- Resident Support
- Interdisciplinary Care
- Operational Standards
- Monitor Vitals
- Patient Assessments
- Intercultural Competence
- Status Updates
- Psychiatric Disorders
- Healthcare Information
- Pulse Oximetry
- Dressing Application
- Calm Under Stress
- Condition Tracking
- Quality Control Procedures
- EMR Updating
- Vital Sign Monitoring
- Inventory Monitoring
- Patient Health Information Access
- Patient and Caregiver Education
- Dietary Needs
- Ingestion instruction
Certification
Certified Nurse Assistant, Medication Aide, BLS an CPR Certified, Mandatory Reporter Certified.
Timeline
Certified Medication Aide
Homestead Memory Care
01.2022 - Current
Pasting Operator
East Penn Manufacturing Co
08.2019 - 01.2022
Site Coordinator/Team Lead/House Manager
Optimae Life Services
04.2018 - 07.2022
Certified Nursing Assistant
Westview Acres Care Center
08.2012 - Current
Customer Service Supervisor
Blue Cross Blue Shield Of Texas
05.2009 - 05.2012
No Degree - Medication Aide
Southwestern Community College
No Degree - Certified Nursing Assistant Program
Votech
High School Diploma -
Central Decatur High School
Certified Nurse Assistant, Medication Aide, BLS an CPR Certified, Mandatory Reporter Certified.
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