Linsey Jackson
Saratoga Springs,UT
Summary
Dedicated professional with 10+ years of experience in patient services and customer support. Efficient in supporting patient or customer needs, problem-solving and ability to streamline workflows, consistently improving patient or customer interactions and operational efficiency.
Overview
15
15
years of professional experience
Work History
Contact Center Representative
Intermountain Health - Remote
, UT
10.2023 - Current
- Managed high-volume inbound and outbound calls, ensuring effective customer service and timely issue resolution.
- Assist patients in scheduling appointments, facilitating requests, and communicating on patients' behalf to clinical staff and PCP.
- Utilize EMR systems to access patient information efficiently and accurately. Experience with iCentra, Salesforce, Epic, and Microsoft Teams.
- Followed established workflows to streamline communication processes and improve patient satisfaction.
- Navigates multiple software applications simultaneously, ensuring accuracy and efficiency in handling patient needs.
- Maintains great performance metrics by consistently maintaining positive, efficient interactions with patients.
- Participated in regular team meetings to share insights, identify common issues, and refine workflows.
Patient Service Representative
Intermountain Health - Southridge Instacare
Riverton, UT
08.2013 - 10.2021
- Guided patients in completing check-in and payment paperwork to ensure accurate registration.
- Accepted copayments, and compiled daily financial records.
- Used EMR systems to schedule appointments.
- Clarified treatment plans and payment options to help patients make informed decisions.
- Facilitated document protocols to safeguard the confidentiality of patient records.
- Reviewed and corrected claim errors to facilitate smooth processing.
- Compiled necessary documents for patient records.
- Proposed service improvements to address recurring patient issues and enhance satisfaction.
- Applied administrative knowledge and courtesy to explain processes and services to patients.
Receptionist
Mountainland Collections
American Fork, UT
07.2011 - 06.2012
- Greeted clients and visitors, ensuring a welcoming and professional atmosphere.
- Provided primary customer support, effectively addressing inquiries from internal and external customers.
- Answered customer calls, efficiently directing them to appropriate staff based on needs.
- Addressed customer needs and resolving concerns.
- Managed confidential information securely in compliance with company policies.
- Processed incoming mail and delivered correspondence to relevant departments.
Skills
- EMR systems
- Customer service
- Scheduling appointments
- Issue resolution
- Data entry
- Patient communication
References
References available upon request.
Timeline
Contact Center Representative
Intermountain Health - Remote
10.2023 - Current
Patient Service Representative
Intermountain Health - Southridge Instacare
08.2013 - 10.2021
Receptionist
Mountainland Collections
07.2011 - 06.2012