Linsey Kahle
Summary
Accomplished Official Mail Manager with a proven track record at the United States Air Force, excelling in customer service and problem-solving. Streamlined operations, demonstrating adaptability and critical thinking. Skilled in conflict resolution and effective communication, ensuring high productivity and team collaboration.
Overview
10
10
years of professional experience
Work History
Official Mail Manager
United States Air Force
09.2024 - Current
- Supervised a team of four individuals, providing guidance and support to enhance productivity and ensure efficient operations.
- Provided excellent customer service, addressing inquiries and resolving concerns related to mail delivery efficiently and professionally.
- Streamlined mail sorting processes by implementing efficient organizational systems.
- Maintained detailed records of all incoming and outgoing mail transactions for accurate tracking purposes and future reference if needed.
Shift Supervisor
United States Air Force
04.2024 - 09.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
- Responded to and resolved customer questions and concerns.
Administrator
United States Air Force
04.2022 - 04.2024
- Handled sensitive information discreetly, maintaining strict confidentiality at all times.
- Provided exceptional customer service to both internal and external customers through prompt response times and thorough issue resolution efforts.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
Military Postal Clerk
United States Air Force
07.2020 - 04.2022
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Processed money orders, stamp sales, and other financial transactions with precision and attention to detail.
- Consistently met deadlines even under high-pressure circumstances while maintaining a positive attitude amongst coworkers.
- Assisted customers with package shipping, ensuring proper labeling and timely delivery.
Trainee
United States Air Force
08.2019 - 07.2020
- Learned new materials, processes, and programs quickly.
- Participated in on-the-job training, working closely with instructors and peers and asking appropriate questions.
- Attended training courses to build understanding of processes, techniques, and industry.
- Engaged in problem-solving activities with peers to develop critical thinking skills, enhancing team resilience.
Food and Beverage Attendant
Walt Disney World Resort
08.2017 - 01.2019
- Greeted and seated guests to provide friendly and welcoming experience.
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive ones.
Food and Beverage Server
Presque Isle Downs and Casino
03.2015 - 08.2017
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Greeted guests warmly to foster welcoming environment.
- Maintained a clean and organized dining area for an enjoyable guest experience.
- Remained focused, calm and professional during peak rush hours.
- Anticipated customer needs and responded accordingly to increase customer satisfaction.
Education
Associate of Science - Hospitality Management
Mercyhurst University
Erie, PA05-2017
Skills
- Customer Service
- Problem-Solving
- Teamwork and Collaboration
- Multitasking
- Adaptability and Flexibility
- Conflict Resolution
- Effective Communication
- Attention to Detail
- Critical Thinking
- Active Listening
Timeline
Official Mail Manager
United States Air Force
09.2024 - Current
Shift Supervisor
United States Air Force
04.2024 - 09.2024
Administrator
United States Air Force
04.2022 - 04.2024
Military Postal Clerk
United States Air Force
07.2020 - 04.2022
Trainee
United States Air Force
08.2019 - 07.2020
Food and Beverage Attendant
Walt Disney World Resort
08.2017 - 01.2019
Food and Beverage Server
Presque Isle Downs and Casino
03.2015 - 08.2017
Associate of Science - Hospitality Management
Mercyhurst University
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