Summary
Overview
Work History
Education
Skills
Timeline
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Linsey Kowalzek

Randall,MN

Summary

Adept at managing high-volume transactions and enhancing customer relationships, I leveraged professionalism and money handling expertise at Mid Minnesota Federal Credit Union to ensure accuracy and boost client loyalty. Skilled in banking software and customer needs assessment, my approach has consistently improved service efficiency and satisfaction.

Overview

6
6
years of professional experience

Work History

Bank Teller

Mid Minnesota Federal Credit Union
04.2024 - 07.2024
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Processed customer transactions promptly, minimizing wait times.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Provided exceptional customer service, resulting in increased client retention and loyalty.

Front Desk Receptionist

St. Gabriel’s Hospital
11.2023 - 04.2024
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.

Sandwich Artist

SUBWAY®Restaurants
10.2018 - 10.2023
  • Greeted guests, promoted specials, and took orders.
  • Operated the cash register with accuracy, ensuring proper handling of transactions.
  • Kept workplace clean and organized in line with restaurant policies.
  • Increased speed of service through effective multitasking and time management skills.

Education

GED -

Little Falls Senior High School
Little Falls, MN
05.2021

Skills

  • Professionalism and Courtesy
  • Money Handling
  • Deposit and withdrawal management
  • Cash counting
  • Customer relationship development
  • Banking Software Familiarity
  • Listening and Comprehension
  • Customer Needs Assessment

Timeline

Bank Teller

Mid Minnesota Federal Credit Union
04.2024 - 07.2024

Front Desk Receptionist

St. Gabriel’s Hospital
11.2023 - 04.2024

Sandwich Artist

SUBWAY®Restaurants
10.2018 - 10.2023

GED -

Little Falls Senior High School

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Linsey Kowalzek