Linsey Mays
Practice Development Manager
Austin,Tx
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
20
20
years of professional experience
Work History
Consultant
Kalon Concierge
Austin, Texas
06.2024 - Current
- Provided strategic direction and expertise for Kalon Concierge PLLC, shaping the business model and post-recovery care offerings for surgical patients
- Led marketing efforts, partnering with a marketing agency to design and launch a new website aimed at attracting business and improving online visibility
- Developed and maintained key client relationships, fostering long-term partnerships with healthcare providers to ensure recurring referrals and patient satisfaction
- Executed targeted sales strategies, including cold calling and setting meetings with healthcare professionals, resulting in a steady pipeline of new referrals
Practice Development Manager
Austin Plastic Surgeon
05.2020 - 12.2022
- Established yearly revenue increase from 2019 to 2022 resulting in over 10 million in sales and thousands of surgeries scheduled.
- Grew and retained staff from 5 to 35 employees in 11 months.
- Implemented a new phone management system decreasing our call volume loss by 33.1%
- Successfully launched an EMR system to enable the practice to move from paper charts to a 100% digital platform
- Created and implemented policies and procedures for effective practice management.
- Regularly conducted face-to-face meetings with multiple executives, negotiating contracts, adding new devices and product lines.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Created and managed staff schedules, based on operating plan by appointment flow and ensuring clinic utilization by solving for future staffing gaps.
- Approved and monitored time sheets.
- Addressed and remedied all patient or team member issues.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
Lead Surgical Coordinator
Austin Plastic Surgeon
01.2019 - 12.2022
- Implemented new lead management software that averaged over 52% patient conversion.
- Increased net profits by 43% in 2020, 51% in 2021 and 58% in 2022.
- Utilized lead management software and cold called a minimum of 40 patients per week.
- Onboarded new physician's, assisted with proper credentialing to hospitals and surgery centers, created Dosepot access and reviewed schedule preferences.
- Coordinated four physician's operating room calendars and worked with multiple surgery centers to maintain full surgery schedule.
- Educated patients about surgeries and provided treatment plan documentation.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Took pre-operative orders from surgeons and anesthesiologists for smooth operation planning then arranged pre-operative and post-operative appointments for surgical patients.
Spa Director
Face To Face Spa - Circle C
01.2018 - 01.2019
- Conducted regular staff meetings, informing team members of new spa services and policies.
- Inspected stock, identifying shortages, replenishing items and maintaining consistent spa inventory.
- Generated reports to track spa performance and make recommendations for improvement.
- Implemented successful updates to operations according to latest market trends and customer preferences.
- Oversaw calendar to manage team schedule and keep shifts appropriately staffed.
- Trained and supervised spa staff on best practices, sales techniques and customer service.
Corporate Trainer/Lead Aesthetician
Face To Face Spa - West 6th
06.2015 - 01.2018
- Up sold products and services, exceeded quarterly goals by 31%
- Prepared educational materials such as module summaries, videos and informational packets.
- Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.
- Authored, updated and implemented training procedures.
- Collaborated with management to identify company training needs and scheduling.
- Coached new franchise owners on store procedures, policies and customer service.
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
- Developed customized facial treatments for individual clients to address specific skin care needs.
Education
Licensed Aesthetician -
Aveda Institute
Austin, TX08.2013
Skills
- Business Management and Development
- Communication and Engagement Techniques
- Leadership
- Sales
- Exceptional Multitasking Skills
- Best Practices and Standards
- Problem Solving
- Customer Service
- Conflict Resolution
- Policy and Procedure Development
Timeline
Consultant
Kalon Concierge
06.2024 - Current
Practice Development Manager
Austin Plastic Surgeon
05.2020 - 12.2022
Lead Surgical Coordinator
Austin Plastic Surgeon
01.2019 - 12.2022
Spa Director
Face To Face Spa - Circle C
01.2018 - 01.2019
Corporate Trainer/Lead Aesthetician
Face To Face Spa - West 6th
06.2015 - 01.2018
Licensed Aesthetician -
Aveda Institute
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