Linsey Ruff
Summary
Experienced non-medical Care Provider offering 4 years of expertise providing in-home care. Friendly and engaging with strong attention to detail. Passionate employee with impressive clinical and interpersonal skills. Benevolent caregiver possesses gentle touch and caring attitude centered on treating all people with dignity and respect.
Overview
4
4
years of professional experience
Work History
Caregiver
RIGHT AT HOME
01.2020 - Current
- Enhance patient comfort and well-being by providing compassionate and attentive, patient-focused, care, addressing individual needs and preferences.
- Assist clients with activities of daily living, promoting independence and quality of life.
- Support daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming, while promoting independence by teaching them new skills or assisting them in relearning old ones as needed.
- Build strong relationships with clients to deliver emotional support and companionship.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Prioritize patient dignity, privacy, and autonomy during all aspects of care provision.
- Maintain a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Monitor clients' overall health and well-being, noting significant changes, and coordinating closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
- Implement cognitive stimulation techniques like puzzles or memory games helping slow down cognitive decline in senior clients.
Reception/Billing
PHYSICAL THERAPY SOLUTIONS
04.2021 - 08.2021
- Provided excellent customer service at reception, greeting clients warmly and efficiently handling appointment scheduling and billing inquiries.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Performed various administrative tasks by filing, copying and faxing documents.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Updated client accounts with new information, verified data for informed credit approvals, and updated account information to maintain customer records.
- Kept records of customers' charges and payments.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Obtained payments from patients and scanned identification and insurance cards.
- Enhanced patient experience by consistently maintaining a clean, welcoming environment within the reception area.
- Provided exceptional customer service while interacting with patients at reception desks or during telephone inquiries.
Education
Adlai E. Stevenson High School
Lincolnshire, IL12.2020
Skills
- Attentive to People
- Respectful and Compassionate
- Patient Care and Advocacy
- Complex Problem-Solving
- Customer/Client Relations
- Patient Assessments/ Progress Documentation
- Verbal and Written Communication Skills
- Customer Complaint/Conflict Resolution
- Personal Hygiene Assistance
- First Aid and Safety
- Fast Learner
Timeline
Reception/Billing
PHYSICAL THERAPY SOLUTIONS
04.2021 - 08.2021
Caregiver
RIGHT AT HOME
01.2020 - Current
Adlai E. Stevenson High School