Linsey Shain
Mesa,AZ
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
RECEPTIONIST
Simplicity laser
12.2017 - 01.2020
- Consistently met or exceeded monthly sales targets
- Responsible for maintaining high standards of customer care
- Efficiently managed all aspects of a busy laser and aesthetics clinic
- Customized client treatment plans to ensure excellent outcome.
- Resolved customer problems and complaints.
CUSTOMER SERVICE SPECIALIST- RETENTION
AT&T
06.2020 - 02.2021
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer's needs.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Resolved concerns with products or services to help with retention and drive sales.
Hair Stylist
Jess Salon
01.2022 - 11.2022
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Educated customers on products to maximize benefits.
- Recorded notes for future reference about customer preferences and services delivered.
- Resolved guest complaints about service or style.
- Mentored apprentice hairstylists throughout their training period, offering guidance on technical skills as well as professional etiquette within the workplace setting.
- Answered phone calls and emails to schedule client appointments.
- Increased revenue through effective customer service and inventory management.
Advanced Technical Support Representative
DISH
07.2023 - Current
- Streamlined troubleshooting processes for faster problem resolution and reduced downtime.
- Enhanced customer satisfaction by efficiently resolving complex technical issues.
- Used ticketing systems to manage and process support actions and requests.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
Education
High school diploma -
WILLIAMS FIELD HIGHSCHOOL
01.2020
Cosmetology license -
AVEDA INSTITUTE
01.2022
Skills
- Network diagnostics
- Ticket management
- Technical Troubleshooting
- Customer service expert
- Product Knowledge
- Relationship Building
Timeline
Advanced Technical Support Representative
DISH
07.2023 - Current
Hair Stylist
Jess Salon
01.2022 - 11.2022
CUSTOMER SERVICE SPECIALIST- RETENTION
AT&T
06.2020 - 02.2021
RECEPTIONIST
Simplicity laser
12.2017 - 01.2020
High school diploma -
WILLIAMS FIELD HIGHSCHOOL
Cosmetology license -
AVEDA INSTITUTE