LINSEY SICKLER
DICKINSON,ND
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
21
21
years of professional experience
Work History
Unit Coordinator
ST.LUKES NURSING HOME
DICKINSON, ND
03.2024 - Current
- Provided support and guidance to nursing staff on patient care issues.
- Facilitated communication between healthcare providers throughout the organization.
- Monitored supplies inventory levels and placed orders when necessary.
- Maintained accurate records and documentation for all patients in the unit.
- Coordinated patient transfers between units and other facilities.
- Assisted in the preparation and maintenance of patient charts, ensuring all pertinent information was up-to-date.
- Utilized healthcare software systems for patient scheduling, billing, and record management efficiently.
- Communicated with patients and medical staff to convey important information and facilitate smooth unit operations.
- Scheduled appointments, tests, and procedures in alignment with healthcare provider recommendations and patient needs.
- Answered and directed incoming calls, providing information or taking messages as appropriate for efficient communication.
Pharmacy Technician
Thrifty White Drug
DICKINSON, ND
11.2014 - 11.2023
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Monitored inventory levels of commonly used drugs and placed orders when necessary.
- Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Restocked shelves with new supplies of medications as needed.
- Maintained proper storage and security conditions for drugs.
- Operated cash registers to accept payments from customers.
- Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
- Verified prescriptions and drug labels, documents and packages.
- Organized work areas so that everything was easily accessible when needed.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Prepacked bulk medicines, filled bottles with prescribed medications and typed and affixed labels.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Assisted in training new employees on pharmacy procedures.
- Entered prescription information into computer databases.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Prepared and processed medical insurance claim forms and records.
- Ordered drugs from wholesalers as needed and maintained records of incoming shipments.
- Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Received and stored incoming supplies and informed supervisors of stock needs and shortages.
- Answered telephones to respond to questions or requests.
- Managed filing of prescriptions, both electronically and manually.
WOMENS CLINIC
ST.JOSEPH HOSPITAL
DICKINSON, ND
10.2012 - 11.2014
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Greeted customers warmly and made them feel welcome.
- Updated customer information in databases regularly to ensure accuracy of records.
- Greeted visitors to provide information and direct to appropriate personnel.
- Performed data entry into computer systems to maintain accurate records of customer information.
Medical Assistant
AZ FAMILY MEDICINE & SPORTS MEDICINE
MESA, AZ
01.2004 - 08.2012
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Administered injections, medications and treatments as directed by the physician.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Organized patient charts before each day's clinic sessions began.
- Registered new patients into practice management software program accurately entering demographic information.
- Documented notes during patient visits.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Cleaned and maintained medical equipment following procedures and standards.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Incorporated outside records into charts and EHR.
- Organized charts, documents and supplies to maintain team productivity.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
Education
High School Diploma -
Mountain View High School
Mesa, AZ05-1998
Skills
- Drug Inventory Control
- FDA Compliance
- Insurance Verification
- Insurance Billing
- Prescription Filling
- Supply Restocking
- Medication Dispensing
- Drug Inventory Management
- Workflow Optimization
- Order Verification
- Billing Support
- Interpreting Orders
- Processing Payments
- New Hire Onboarding
- Labeling Prescriptions
- Verifying Orders
- Resolving Customer Issues
- OTC Recommendations
- FDA Drug Safety Guidelines
- Pharmacy Operations
- HIPAA
- Problem-Solving Skills
Timeline
Unit Coordinator
ST.LUKES NURSING HOME
03.2024 - Current
Pharmacy Technician
Thrifty White Drug
11.2014 - 11.2023
WOMENS CLINIC
ST.JOSEPH HOSPITAL
10.2012 - 11.2014
Medical Assistant
AZ FAMILY MEDICINE & SPORTS MEDICINE
01.2004 - 08.2012
High School Diploma -
Mountain View High School
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