Linsey Stephens
Bealeton,VA
Summary
Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement.
Overview
7
7
years of professional experience
Work History
Office Manager
In Home Pest Management
Herndon, VA
07.2017 - Current
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Used judgment and initiative in handling confidential matters and requests.
- Reviewed files and records to obtain information and respond to requests.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Automated office operations for managing client correspondence, payment schedules and data communications.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Managed office budget to handle inventory, postage and vendor services.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Managed, scheduled and coordinated office functions and activities for employees.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
- Managed office inventory and placed new supply orders.
Education
GED -
Charleston Job Corps Center
Charleston, WV12-2001
Skills
- Office Management
- Data Entry
- Customer Service
- Administrative Support
- Workforce Management
- Team Supervision
- Bookkeeping
- Inventory Control
- Staff Management
- Billing
- Credit and Collections
- Proposal Writing
- Customer Relations
- Office Administration
- Scheduling
- Scheduling and Calendar Management
- Workflow Optimization
- Conflict Management
Timeline
Office Manager
In Home Pest Management
07.2017 - Current
GED -
Charleston Job Corps Center