Linsey Young
Saint Paul,MN
Summary
Highly skilled and enthusiastic professional with more than 20 years of experience managing operations in patient-centric medical offices. Successfully oversee provider productivity, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume mental health practices by providing exceptional customer service.
Overview
14
14
years of professional experience
1
1
Certificate
Work History
Operations Supervisor
Kai Shin Clinc
03.2021 - Current
- Champion of Kai Shin Clinic Employee Handbook, policies and procedures
- Coordinate and oversee all daily activities at Raymond Ave Clinic.
- Ensure site is running smoothly and on time
- Provide assistance to each role as needed - PCC, Front Desk, Resource and Administrative assistant.
- Contact point person for lab team at lab manager's request
- Manage daily operations communication both internally and with partner sites
- Maintain strict HIPAA compliance within the company
- Oversee day to day communication with partner sites
- Supervise North Star Regional's Kai shin coordinators by providing support and fielding complex questions and issues
- Provide support to Clinical Psychologist by means of scheduling, referral organization and follow through
- Partner with Front Desk Supervisor to analyze and identify No Show/Cancellation rates and improve patient retention
- Manage and track Care Connect referral process with M Health Fairview team
- Promote and grow Kai Shin as business in the community.
Behavioral Health Intake Coordinator
M Health Fairview
08.2019 - 03.2021
- Answered incoming calls in a respectful manner and assessed for special needs and/or accommodations
- Coordinated and facilitated all inquiry calls regarding Fairview Behavioral programs.
- Used excellent telephone etiquette and active listening skills
- Completed client intake process via phone
- Assessed and triaged client admissions using identified admission criteria
- Assured insurance reimbursement and authorization
- Documented complete and accurate demographic and clinical information
- Secured information pertinent to patient visit
- Obtained internal and external records when possible
- Provided client or referral sources with information regarding programs
- Referred to other programs or community agencies when Fairview services were not appropriate
- Secured payment for treatment
- Recognized problems and takes appropriate measures to resolve
- Consulted with appropriate resources regarding unique referrals or insurance/authorization discrepancies
- Identified patients who 'no-show' to meet risk management criteria
- Collaborated with internal and external resources to ensure efficient patient flow
- Worked in partnership with business office and payers to resolve payer problems and facilitate reimbursement
- Acted as a liaison between payers, business office staff, patient care providers and site supervisor
- Partnered with appropriate community liaisons
- Monitored patient care provider's schedules to insure optimum productivity
- Coordinated decision-making process in regard to intakes and waiting lists
- Scheduled new visits
- Demonstrated ability to provide care or service adjusting approaches to reflect developmental level and cultural differences of population served.
Behavioral Health Coordinator - Outpatient Mental Health Clinic
St Joe's Hospital
06.2016 - 08.2019
- Greeted, checked in approximately 50 patients daily and provided secretarial support to any and all patients and providers in this busy clinic
- Secured all demographic and insurance information for patients as needed and ensured all information was put into EPIC appropriately
- Recognized problems and took appropriate measures to resolve
- Identified patients who 'no-show' to meet risk management criteria
- Collaborated with internal and external resources to ensure efficient patient flow
- Answered incoming clinic calls and distributed them appropriately
- Worked in partnership with business office and payers to resolve payer problems and facilitate reimbursement
- Ordered and maintained adequate stock of office supplies
- Performed telephone message taking and directed communication in a timely fashion
- Effectively used communication systems for both routine and emergency transactions
- Knowledge of third-party payors and their Mental health components and pharmacy plans
- Knowledge of medical terminology and abbreviations
- Assisted with ETC/ PACU scheduling/ provider scheduling templates
- Partnered with all inpatient behavioral units to ensure proper follow up for patient discharge
- Assisted RN team with obtaining prior authorizations for patients' medications in quick, efficient manner.
- Reduced hospital readmission rates through effective case management and timely follow-up appointments for patients.
Secretary II
HealthEast
St Paul, Minnesota
2010.10 - 2016.05
- Checked in and greeted patients at various clinic settings across the HealthEast Care System
- Verified patient insurance plans and collected payments
- Proven ability to learn quickly and adapt to new situations.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
Education
Psychology - Bachelors program -
University of Minnesota
Minneapolis, Minnesota06.2006
Skills
- Behavioral Health Clinic Support
- Mental Health and Addiction Care
- Complex Scheduling
- Insurance Eligibility and Navigation
- Communication
- Electronic Medical Records
- Medical Terminology
- Task Delegation
- Team Training
- Compliance Management
- Customer Service
- Workflow Planning
- Office Management
- Administration and Operations
Websites
Certification
MN Sure Navigator
- Certified MNsure Navigator- Training - May 2024
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Operations Supervisor
Kai Shin Clinc
03.2021 - Current
Behavioral Health Intake Coordinator
M Health Fairview
08.2019 - 03.2021
Behavioral Health Coordinator - Outpatient Mental Health Clinic
St Joe's Hospital
06.2016 - 08.2019
Secretary II
HealthEast
2010.10 - 2016.05
Psychology - Bachelors program -
University of Minnesota
MN Sure Navigator
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