Linsie Coss
Tucson,AZ
Summary
Detail-oriented administrative assistant with experience in customer service, data entry and office management. Motivated professional with extensive experience in customer service and administrative tasks.
Overview
13
13
years of professional experience
Work History
Administrative Assistant
Walgreen Co.
12.2021 - 09.2024
- Played a key role in ordering and tracking Pharmacy consumables, including office supplies and maintenance supplies. Completed physical inventory counts and monitor reorder points.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to vendor inquiries, addressing concerns effectively, and building strong relationships.
- Supported executive staff through scheduling meetings and coordinating travel arrangements.
- Managed expense reports for Site Director and Senior Director, ensuring accurate documentation of spending for budgeting purposes.
- Assisted in onboarding new employees (10-15 NH's weekly), providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
Customer Service Representative
Waste Management
04.2020 - 08.2021
- Handled 60+ customer interactions per day, maintaining a positive, empathetic and professional attitude toward customers at all times.
- Manage customer's account and experience. Keeping records of customer interactions, transactions, comments and complaints. Identifying customers' needs, clarifying information, researching every issue and providing solutions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts. Ensure customer satisfaction and provide professional customer support.
- Responsible for communicating rates, charges and service strategies with conviction as well as understand and effectively use customer incentives.
- Following call center “scripts” when handling different topics.
Customer Service Representative
Tanger Outlets Management Office
08.2018 - 12.2020
- Provide applicable information to customers, security team and tenants. General office duties including fax, email, copying, and answering incoming calls
- Maintain stock of office supplies, specialized forms and TangerClub merchandise. Ensures copy machines remain operational
- Interact with customers and vendors via phone to provide helpful information. Strong phone contact handling skills and active listening
- Ensure customers satisfaction and provide professional customer support. Acknowledging and resolving customer complaints
- Achieve productivity standards and TangerClub goals/sales while maintaining the highest level of customer service
- Operate computerized cash register. Handle cash, check, and credit card transactions. Counted and balanced cash drawer
- Accommodate office management and organization procedures. Responsible for inventory, HVAC and vendor database
Site Leader Assistant
Pendergast School District Pride Club
03.2018 - 10.2018
- Supervised all activities to ensure the safety and security at all times
- Assisted the Site Leader with lesson planning
- Lead program activities independently
- Use team management skills to engage all children in daily activities
- Prepare equipment and materials for activities and arrange the program areas as necessary
- Participate in staff development activities and site/staff meetings
Cashier/Layaway Clerk
Walmart Supercenter
01.2013 - 01.2015
- Greet customers, scan and bag merchandise
- Maintained cleanliness in the work space
- Operate register and other software programs
- Analyzed customer complaints and worked with supervisors on feedback for constant improvements
- Staying positive in interactions with customers and team members
Cashier
McDonald's
01.2012 - 05.2012
- Greet customers, assemble and complete orders
- Managed the cash register in balance
- Team work on the front end and drive-thru
- Maintained cleanliness in the work spaces
- Uphold crew members in the event of absences and multi-task in different positions as needed
Education
High School Diploma -
Estrella High School
Avondale, AZ05-2013
Skills
- Office Administration
- MS Office, SAP Concur & Kronos
- Calendar Management
- Responsible and interpersonal
- Multi-task, teamwork and goal oriented
- Attention to detail and Safety leadership
- Customer Service and Sale expertise
- Strong Organization
Timeline
Administrative Assistant
Walgreen Co.
12.2021 - 09.2024
Customer Service Representative
Waste Management
04.2020 - 08.2021
Customer Service Representative
Tanger Outlets Management Office
08.2018 - 12.2020
Site Leader Assistant
Pendergast School District Pride Club
03.2018 - 10.2018
Cashier/Layaway Clerk
Walmart Supercenter
01.2013 - 01.2015
Cashier
McDonald's
01.2012 - 05.2012
High School Diploma -
Estrella High School
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