Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical Assistant
General Physicians Pulmonology
06.2023 - Current
Enhanced retrieval efficiency by streamlining {50} patient records daily
Sanitized, restocked, and organized exam rooms and medical equipment.
Improved patient outcomes for {200} respiratory condition cases through comprehensive assistance
Promoted self-reliance for {75%} of patients by educating them on equipment usage
Increased treatment adherence by {30%} through implementing digital tracking for {150} follow-ups
Ensured availability of essential supplies through optimizing inventory management, maintaining {100%} stock level
Improved team competency by training new staff on patient care protocols
Enhanced care quality through a new patient feedback system, influencing {150} patients
Ensured comfort of patients by providing empathetic support
Reduced patient wait times by 20% through efficient scheduling
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Obtained and documented patient medical history, vital signs and current complaints at intake.
Maintained {100%} compliance with healthcare regulations including HIPAA and OSHA
Performed medical records management, including filing, organizing and scanning documents.
Medical Assistant
UBMD NEUROLOGY
07.2022 - 05.2023
Ensured strict adherence to healthcare regulations including HIPAA and OSHA
Improved patient satisfaction scores by {15%} through facilitating interactions with physicians
Executed clinical procedures, aiding physicians in interpreting results
Streamlined patient intake process, improving data accuracy and reducing wait times
Enhanced record-keeping protocols, ensuring 100% compliance with regulatory standards
Analyzed patient feedback to develop strategies that enhanced care quality and satisfaction
Provided empathetic patient support, facilitating a compassionate care environment
Initiated a digital transformation of medical records, increasing accessibility and security
Orchestrated a 30% reduction in patient file retrieval time through digital system enhancements
Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Patient Care Technician
WellNow Urgent Care
07.2021 - 04.2022
Performed diverse patient testing, including vision, audio, EKGs, and Covid tests
Maintained strict patient confidentiality in line with HIPAA regulations
Implemented infection control measures in patient-facing areas
Supported patient admission and discharge processes, boosting team productivity
Streamlined patient records management, enhancing data accuracy and access
Boosted team efficiency by optimizing supply inventory processes
Implemented new protocols for emergency responses, elevating patient safety
Analyzed patient data to identify trends, improving care strategies
Ensured accurate documentation of patient interactions and treatments
Certified Medical Assistant
ASPIRE OF WESTERN
08.2018 - 02.2021
Managed (100) patient appointment scheduling and follow-ups for efficiency
Maintained and updated charts with medical software for (300) patients
Enhanced physician productivity through assisting in routine exams for patients
Ensured timely procedures by processing more than 80 medical pre-authorizations promptly daily
Created a safe care environment through developing a trusting rapport with patients
Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
Optimize exam room turnovers and equipment maintenance
Adopted innovative practices in chronic care management to improve patient outcomes
Mastered electronic health records, reducing errors by meticulous data entry
Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
Maintained accuracy in setting up telehealth appointments
Followed up with patients for care management protocols
Direct Support Professional
OPPORTUNITIES UNLIMITED OF NIAGARA FALLS
10.2016 - 08.2018
Enhanced individual outcomes by leading targeted recreational programs for participants
Implemented individualized care plans, meeting unique client needs
Administered medication, adhering to physician's instructions
Operations Coordinator at SSM SLUCare Physicians Group -General Surgery DeptOperations Coordinator at SSM SLUCare Physicians Group -General Surgery Dept