LINTON ACLIESE
Pearland
Summary
Accomplished telecommunications professional with a proven track record at AT&T, excelling in customer service and network troubleshooting. Expert in fiber optic splicing and management, I significantly enhanced team productivity and customer satisfaction. Skilled in both technical and leadership roles, I bring a blend of superior troubleshooting skills and empathetic customer engagement to every project.
Overview
24
24
years of professional experience
Work History
Premises Technician
AT&T
12.2014 - Current
- Provided exceptional customer experiences while installing or repairing services in both residential and commercial settings.
- Maximized team productivity through collaboration with colleagues on complex installation or repair projects.
- Showcased problem-solving abilities by tackling complex technical challenges and finding innovative solutions to address customer needs.
- Maintained company vehicle and company equipment.
- Supported new hires by sharing expertise on best practices for efficient installations or repairs, contributing to overall team success.
MANAGER NETWORK SERVICES
AT&T
07.2014 - 12.2014
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
U-VERSE INSTALLER
AT&T
01.2013 - 07.2014
- Laid out materials and system components to prepare for installation.
- Operated tools, equipment, and machinery according to safety standards.
- Installed complete systems at new residential and business construction sites.
- Enhanced customer satisfaction by providing timely and accurate installations.
Customer Service Representative
AT&T
10.2000 - 03.2012
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Arts - Clinical Child Psychology
Tuskegee University
Tuskegee, AL06.2001
Associate of Arts - Psychology
Contra Costa College
San Pablo, CA03.1998
Skills
- Fiber Optic Splicing
- Hand-tool proficiency
- Customer service experience
- Management experience
- Wireless Networking
- Hardware Installation
- Telecommunications Knowledge
- Superior troubleshooting skills
- Network Troubleshooting
Timeline
Premises Technician
AT&T
12.2014 - Current
MANAGER NETWORK SERVICES
AT&T
07.2014 - 12.2014
U-VERSE INSTALLER
AT&T
01.2013 - 07.2014
Customer Service Representative
AT&T
10.2000 - 03.2012
Bachelor of Arts - Clinical Child Psychology
Tuskegee University
Associate of Arts - Psychology
Contra Costa College
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