Ethical Hacking
LINTON ARCHER
Orlando,Florida
Summary
Experienced technical support specialist with a track record of resolving complex technical issues and achieving customer satisfaction. Seeking a challenging role that utilizes my technical expertise and problem-solving skills. I am a quick learner seeking the opportunity to expand knowledge in the Technology field and grow further in the field.
Overview
3
3
years of professional experience
2
2
Certifications
Work History
Technical Support Expert
Kaseya
09.2022 - Current
- Provide technical support to customers and clients, troubleshooting issues related to firewalls, networks, active directory, server logs, and server hardware.
- Develop a strong technical expertise of all Datto products, and a deeper understanding of Networking security and IOT
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Managed high levels of call flow and responded to Elevated technical support needs.
- Translated complex technical issues into digestible language for non-technical users.
- Promoted to Elevated Support Assistance program to assist employees who are having technical issues on cases or calls
- Promoted to Datto Blue Diamond Support to support Premium partners who require expert support and quick solutions.
Technical Support Specialist
Full Sail University
Orlando, Florida, United States, United States
04.2022 - 09.2022
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
- Tracked computer equipment, peripherals and network servers via master documentation in Excel.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Image Review Clerk
Fanueil
Orlando, FL
09.2021 - 06.2022
- Enters data information from toll images upon reviewing
- Reviews images and submits accurate corresponding license plate numbers
- Meets and succeeds hourly quota of 350 images processed
- Gathered records pertinent to specific problems, reviewed for completeness and accuracy and attached records to correspondence as necessary.
Product Support Specialist
Transcore
Orlando, FL
01.2021 - 09.2021
- Troubleshoot various client issues using Linux various Remote tools such as RDP
- Used Jira and SolarWinds to track issues, document findings, update tickets and open dispatches for customers needing complex troubleshooting
- Offered outstanding technical support to customers, Troubleshoot various client issues using Linux various Remote tools such as RDP
- Utilized Linux commands to troubleshoot and fix camera issues
- Analyzed and applied technical information from conversations with engineers, operators and suppliers.
- Responded to customer inquiries and provided technical assistance over email
IT Support Specialist
Bangor Daily News
Bangor, ME
02.2020 - 12.2020
- Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Managed backup and recovery of data assets to safeguard system availability.
- Monitored systems in operation and quickly troubleshot errors.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
Education
Bachelor of Science - Computer Information Systems
05.2001 -
Dean’s List, Dean’s List, GPA: 3.1
High school Diploma - undefined
Skills
PythonHTMLJavaScriptSQLHardware supportLinux, Mac OS, Windows
Data recovery
TCP/IP
Software diagnosis
Web Security
Debugging skills
Remote Diagnostics
Network Engineering
Root cause analysis
Storage Array Management
Application support
Server maintenance
System deployment monitoring
System Analysis
Troubleshooting and resolution
Certification
Test Out PC Pro
Interests
Software Development
Timeline
CompTIA Security+
08-2023
Technical Support Expert - Kaseya
09.2022 - Current
Technical Support Specialist - Full Sail University
04.2022 - 09.2022
Image Review Clerk - Fanueil
09.2021 - 06.2022
Product Support Specialist - Transcore
01.2021 - 09.2021
IT Support Specialist - Bangor Daily News
02.2020 - 12.2020
Husson University - Bachelor of Science, Computer Information Systems
05.2001 -
Ocoee high school - High school Diploma,