LINTON ARCHER

Work History

Kaseya

09.2022 - Current

Provide technical support to customers and clients, troubleshooting issues related to firewalls, networks, active directory, server logs, and server hardware.
Develop a strong technical expertise of all Datto products, and a deeper understanding of Networking security and IOT
Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Managed high levels of call flow and responded to Elevated technical support needs.
Translated complex technical issues into digestible language for non-technical users.
Promoted to Elevated Support Assistance program to assist employees who are having technical issues on cases or calls
Promoted to Datto Blue Diamond Support to support Premium partners who require expert support and quick solutions.

Full Sail University

Orlando, Florida, United States, United States

04.2022 - 09.2022

Assisted customers in identifying issues and explained solutions to restore service and functionality.
Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Explained technical information in clear terms to non-technical individuals to promote better understanding.
Suggested software and hardware modifications to reduce lag time and improve overall speed.
Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
Tracked computer equipment, peripherals and network servers via master documentation in Excel.
Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.

Fanueil

Orlando, FL

09.2021 - 06.2022

Enters data information from toll images upon reviewing
Reviews images and submits accurate corresponding license plate numbers
Meets and succeeds hourly quota of 350 images processed
Gathered records pertinent to specific problems, reviewed for completeness and accuracy and attached records to correspondence as necessary.

Transcore

Orlando, FL

01.2021 - 09.2021

Troubleshoot various client issues using Linux various Remote tools such as RDP
Used Jira and SolarWinds to track issues, document findings, update tickets and open dispatches for customers needing complex troubleshooting
Offered outstanding technical support to customers, Troubleshoot various client issues using Linux various Remote tools such as RDP
Utilized Linux commands to troubleshoot and fix camera issues
Analyzed and applied technical information from conversations with engineers, operators and suppliers.
Responded to customer inquiries and provided technical assistance over email

Bangor Daily News

Bangor, ME

02.2020 - 12.2020

Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
Created help desk tickets, troubleshot and resolved desktop issues.
Provided Tier 1 IT support to non-technical internal users through desk side support services.
Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes.
Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
Managed backup and recovery of data assets to safeguard system availability.
Monitored systems in operation and quickly troubleshot errors.
Assisted customers in identifying issues and explained solutions to restore service and functionality.