Abegail Hill-Gutzmore
Lilliput, St.James
Summary
Seeking to enhance professional capabilities by working in a growth oriented environment, where I can utilize my skills and expertise. Motivated and highly organized intends to leverage my skills and experience to drive organizational growth and deliver exceptional service to clients. Professional and ready to deliver excellence, timeliness and keen attention to detail.
Overview
10
10
years of professional experience
Work History
Housekeeping Supervisor
Seagarden Beach Resort
Montego , Jamaica
05.2024 - Current
- Train staff to operate at standards expected.
- Schedule staff to maximize efficiency.
- Maintain security measures for both guests and staff.
- Prepare, maintain, and properly store information produced during daily operation
PROJECT OFFICER
CIBC FirstCaribbean International Bank
10.2023 - 01.2024
- To undertake client due diligence, ensuring applicable documentation are fully and accurately completed and held on file to regularize account
- To provide excellent customer service at all times by adopting and utilizing the FirstCaribbean Customer Service Standards
- The Officer is responsible for managing the workflow of the Customer Service Counter and provides day-to-day transaction-based advice and services to banking clients
- Respond to and resolve customer inquiries and feedback (complaints) by adopting the Customer Feedback Management process and the Customer Service standards.
CUSTOMER SERVICE REPRESENTATIVE
Speedzmaster Shipping & Courier
04.2022 - 12.2022
- Responded to customer inquiries, complaints and requests via phone and in person, ensuring a positive customer experience
- Assisted customers in tracking their packages, providing accurate and timely information about delivery status and resolving any issues that may arise
- Handled billing inquiries, invoice disputes and payment processing, ensuring accurate and efficient resolution
- Maintained detailed and accurate customer records, including interactions, complaints, resolutions and generated reports.
HOUSEKEEPER
Kalahari Resorts
05.2017 - 09.2019
- Handled guest requests, swept, mopped, vacuumed, cleaned carpets, and reported safety and maintenance issues
- Maintained integrity while cleaning and checking guest rooms during stay and after stay
- Restocked guests' rooms amenities like toiletries, drinking glasses and body wash
- Cleaned guests' rooms mid-stay and after departure made beds and folded towels.
RECEPTIONIST
National Youth Service
07.2014 - 08.2016
- Managed the front desk operations, ensuring that all visitors were greeted and assisted in a professional and courteous manner
- Answered incoming calls and directed them to the appropriate person or department
- Responded promptly and effectively to customer complaints and inquiries, ensuring that issues were resolved in a timely and satisfactory manner.
Education
CERTIFICATE: HOUSEKEEPING -
Southeast College
ASSOCIATE DEGREE: HOSPITALITY AND TOURISM MANAGEMENT -
College of Agriculture Science and Education (CASE)
DIPLOMA: BUSINESS STUDIES -
St. Mary Technical High School
CERTIFICATE:TPDCO -
Tourism Product Development Company
Skills
- Teamwork
- Problem-solving
- Collaboration
- Organization and Time Management
- Active Listening
- Customer Service
- Excellent Communication
- Microsoft Office
Timeline
Housekeeping Supervisor
Seagarden Beach Resort
05.2024 - Current
PROJECT OFFICER
CIBC FirstCaribbean International Bank
10.2023 - 01.2024
CUSTOMER SERVICE REPRESENTATIVE
Speedzmaster Shipping & Courier
04.2022 - 12.2022
HOUSEKEEPER
Kalahari Resorts
05.2017 - 09.2019
RECEPTIONIST
National Youth Service
07.2014 - 08.2016
CERTIFICATE: HOUSEKEEPING -
Southeast College
ASSOCIATE DEGREE: HOSPITALITY AND TOURISM MANAGEMENT -
College of Agriculture Science and Education (CASE)
DIPLOMA: BUSINESS STUDIES -
St. Mary Technical High School
CERTIFICATE:TPDCO -
Tourism Product Development Company
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