To design, implement, and maintain urban transportation systems, utilizing creative and collaborative approaches to community-centered design.
Overview
10
10
years of professional experience
Work History
Information Desk Assistant
Dudley H Davis Center
Burlington
08.2025 - Current
Assisted visitors with inquiries about Davis Center services and events, ensuring a positive experience.
Maintained an organized information desk to provide easy access to resources and materials.
Provided accurate information about campus resources, including dining, facilities, and events.
Operated a Lost and Found for all Patrons of the building to use and access
Facilitated communication between departments to streamline visitor assistance.
Resolved visitor issues promptly, ensuring a high level of satisfaction and support.
Prepared informational materials and resources to assist visitors in navigating the center.
Collaborated with team members to enhance the overall visitor experience through teamwork.
Engaged with diverse populations, ensuring inclusivity in visitor assistance.
Answered and routed telephone calls and took messages for patrons
Coordinated with other departments when necessary for additional assistance with customer requests.
Developed solutions to address customer complaints quickly and professionally.
Created detailed reports on customer interactions that were used by management to improve service quality.
Retail Sales Associate
Old Navy
New York City
05.2024 - 08.2024
Engaged with customers to provide solutions, assist with merchandise, and manage sales transactions.
Contributed to merchandise setup and ensured an organized and welcoming sales floor.
Processed sales transactions accurately and efficiently, ensuring a smooth checkout experience.
Maintained visual merchandising standards by organizing displays and restocking merchandise.
Collaborated with team members to achieve sales goals and enhance customer satisfaction.
Student Worker
Sodexo Dining Hall
Burlington
09.2023 - 05.2024
Maintained cleanliness and organization of dining areas to ensure a welcoming atmosphere for guests.
Engaged with customers to provide prompt and friendly service, enhancing their dining experience.
Worked collaboratively with team members to ensure efficient service during peak hours.
Assisted with inventory management by restocking supplies and monitoring expiration dates on food items.
Handled cash register operations, processing transactions accurately and efficiently for customers.
Followed health and safety regulations to maintain a safe dining environment for patrons and staff.
Supported daily operations by assisting with food preparation and serving tasks in a busy dining environment.
Bike Tour Guide
Pedego Electric Bikes
Harlem
03.2023 - 08.2023
Led electric bike tours, providing engaging and informative experiences for groups exploring NYC.
Developed and maintained detailed itineraries for each tour, accounting for time management and participant interests.
Conducted thorough pre-tour briefings to prepare participants on safety protocols and bike operation.
Engaged with diverse groups, fostering an inclusive atmosphere for tourists of all backgrounds.
Utilized strong communication skills to deliver interesting narratives about local history and culture.
Assessed and adjusted routes based on group dynamics and weather conditions to ensure safety and enjoyment.
Student Member
Harlem Educational Activities Fund (HEAF)
Harlem
09.2015 - 06.2022
Completed college and life skills training from 6th to 12th grade.
Undertook two summer internships with Barclays Bank and earned recognition as a top-performing student, including a personal tour of Nasdaq with a meeting with CEO Adena Friedman.
Participated in leadership training programs to enhance communication and teamwork skills.
Developed strong relationships with peers to foster a supportive academic environment.
Participated in a variety of events, such as career fairs, lectures, and workshops.
Education
Bachelor of Arts - Community Centered Design
University of Vermont
Burlington, VT
05-2027
Borough of Manhattan Community College (BMCC) - Business Management
Information Desk Assistant at Dudley H. Davis Center At The University Of VermontInformation Desk Assistant at Dudley H. Davis Center At The University Of Vermont