Linzee D Glover

Currently managing the upscale-casual pub of Brew Brothers, I am the direct report and supervisor for all front-of-house staff. I am responsible for inventory/ordering, hiring, scheduling, and overlooking daily operations to ensure near-perfect steps of service. I pride myself with maintaining a clean and organized work environment, boosting team-member morale, and keeping regular + new customers overly satisfied to keep them returning to our establishment.

I began working at Dick's Last Resort as a server and within just a few months of employment, I became the lead server trainer and began traveling to open new stores and train new-hires for different locations. Shortly after being promoted to bartender in 2022, I was given the title of Lead Bartender where I was responsible for leading, thoroughly training, and being the main report for the bartending staff. In September of 2023, I accepted a shift supervisor position and trained to become a branch of management at Dick's Last Resort. With less than a year of supervising, I was honored to accept the title of full time Bar Manager. I was accountable for inventory tracking, order placing, hiring, and overseeing operation amongst resolving issues quickly, creating seamless integration of food and beverage service, and building rapport with guests, customers, and staff.

• Collaborated with kitchen staff to ensure timely delivery of meals, maintaining a high level of guest satisfaction.
• Implemented upselling techniques, boosting overall revenue for the restaurant.
• Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
• Streamlined server training process for improved employee retention and quicker onboarding.

• Addressed guest concerns promptly, maintaining high levels of customer satisfaction despite any issues that arose during their visit.
• Developed comprehensive training materials to support new hires in mastering essential skills.
• Collaborated with management to identify areas of improvement in service standards, implementing necessary changes.
• Mentored and developed junior servers, resulting in increased job satisfaction and performance levels.
• Consistently met or exceeded sales targets by motivating team members to upsell menu items strategically.