LINZELLA YOUNG
Detroit
Summary
Detail-oriented Administrative Assistant experienced in Oakland Community College policies and procedures. Skilled in file management, supply procurement, and effective communication. Demonstrates strong judgment and critical thinking, contributing to team success and adapting to new challenges in a dynamic environment.
Overview
18
18
years of professional experience
Work History
Student Service Specialist
Oakland Community College
Royal Oak, MI
12.2018 - 02.2026
- Address student inquiries via telephone, email, and in-person, ensuring timely and accurate information delivery.
- Process incoming transcripts and verify student information to support academic progress.
- Edit student's records, answer multi-line phone system, scan all incoming documents into Perceptive.
- Edit student records, manage multi-line phone system, and scan incoming documents into Perceptive for efficient document management.
- Entered graduation applications into the database for processing. and Processed guest applications for access to campus facilities..
Administrative Specialist II
Oakland Community College
Southfield, MI
09.2017 - 12.2018
- Executed clerical tasks, including answering phone calls, sorting mail, sending correspondence, and filing to ensure efficient office operations.
- Coordinate calendar and schedule for Dean and Associate Dean of Students Services.
- Perform clerical tasks, including answering incoming phone calls, sorting mail, sending correspondence and filing.
- Receive and route business correspondence to correct departments and staff members.
- Oversaw office operations, managing communications, mail distribution, supply orders, and inventory control to support organizational needs.
- Coordinated calendar and schedules for Dean and Associate Dean of Student Services, facilitating effective time management and prioritization.
- Train college student personnel, with appropriate approval.
Financial Aid Secretary
Oakland Community College
03.2016 - 09.2017
- Managed student financial aid applications and documentation processes.
- Coordinated communication between students, faculty, and financial aid office.
- Assisted in resolving financial aid inquiries and issues effectively.
- Maintained accurate records using financial management systems and tools.
Purchasing Assistant
Oakland Community College
2480 Opdyke
09.2015 - 03.2016
- Coordinated purchase orders and tracked inventory levels for timely product availability.
- Assisted in sourcing and evaluating suppliers to ensure quality and cost-effectiveness.
- Reviewed contracts and agreements for compliance with company policies and regulations.
Switchboard Operator
Oakland Community College
Bloomfield Hills, MI
05.2015 - 09.2015
- Handled high call volume daily
- Directed incoming calls to personnel and departments, addressing caller needs by routing to most qualified entity.
- Connected callers with appropriate professionals, departments, or businesses to facilitate timely assistance.
Caregiver
Helping Hands Assistance Program
Royal Oak, MI
07.2014 - 05.2015
- Develop rapport with patients to create safe and trusting environment for care.
- Changed bed linens and ensured resident comfort.
- Develop rapport with patients to create safe and a trusting environment for care.
- Maintained household cleanliness and managed supply stock through errands, laundry, and weekly grocery shopping for resident well-being.
- Administer medication as directed by the physician.
Paraprofessional
Oakland Community College
Royal Oak, MI
09.2012 - 07.2014
- Established visual aids, equipment, and classroom displays to enhance learning environment.
- Managed inventory and procured supplies to ensure classroom readiness.
- Supervised student employees in daily tasks to ensure productivity.: monitor and supervise performance.
- Assist students with pre-test exercises and computer setup.
- Administer placement test and record test scores in Colleague.
- Administer individual make-up tests for instructors.
- Prepare and monitor paperwork for tutors.
- Oversee the activities and hours of tutors.
Raider One Bookstore
Oakland Community College
739 St. Washington
08.2011 - 09.2012
- Assist student with finding their books for the semester and any supplies they might need for classes.
- Answering multi phone line for inventory.
- Taking online book orders to be shipped out to students' homes or other stores.
- Making sure inventory orders are corrected when shipments come in.
- Cashing students out with cash, or Financial aid.
Cafeteria Cook Assistant
Aramark Food Services
Berkeley, MI
05.2010 - 08.2011
- Processed customer transactions efficiently on new shorter, prepared and served healthy meals to promote nutritious eating, maintained kitchen in compliance with health code standards, ordered supplies and completed inventory to ensure kitchen efficiency.
- Prepared and cooked diverse menu items following established recipes and food safety standards.
- Operated kitchen equipment, ensuring proper usage and maintenance for optimal performance.
- Collaborated with team members to streamline food preparation processes, enhancing efficiency.
Financial Aid Secretary
Oakland Community College
Southfield, MI
09.2007 - 02.2009
- n supporting documentation and place all student record information in Datatel (Colleague).Copy, log and s
- Assisted students in completing FAFSA applications, securing loan disbursements, processing refunds, and submitting scholarship and academic progress appeal documents for financial aid eligibility.
- Managed phone communication with OCC students and other colleges to address inquiries.
- Incoming and outgoing phone calls to and from OCC students and other colleges.
- Processed requests for supplies and equipment following approval procedures.
- Order supplies and equipment with appropriate approval.
Education
Associate of Science - Liberal Arts And Sciences
Oakland Community College
Bloomfield Hills, MI05-2013
Skills
- Higher education experience
- Academic advising
- Higher education
- Student support
- Disability services
- Student advocacy
- Strong organization
Timeline
Student Service Specialist
Oakland Community College
12.2018 - 02.2026
Administrative Specialist II
Oakland Community College
09.2017 - 12.2018
Financial Aid Secretary
Oakland Community College
03.2016 - 09.2017
Purchasing Assistant
Oakland Community College
09.2015 - 03.2016
Switchboard Operator
Oakland Community College
05.2015 - 09.2015
Caregiver
Helping Hands Assistance Program
07.2014 - 05.2015
Paraprofessional
Oakland Community College
09.2012 - 07.2014
Raider One Bookstore
Oakland Community College
08.2011 - 09.2012
Cafeteria Cook Assistant
Aramark Food Services
05.2010 - 08.2011
Financial Aid Secretary
Oakland Community College
09.2007 - 02.2009
Associate of Science - Liberal Arts And Sciences
Oakland Community College