Linzey Miller
Vine Grove,KY
Summary
Adept at elevating team performance and customer satisfaction, I honed my skills in inventory management and problem resolution at Qdoba and Firehouse Subs. By streamlining operations and fostering a collaborative environment, I significantly improved shift efficiency and compliance, showcasing my ability to lead with both precision and empathy.
Overview
5
5
years of professional experience
Work History
Shift Manager/Key Holder
Qdoba
04.2017 - 08.2019
- Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
- Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
- Delegated tasks effectively among team members based on their strengths and skill sets leading to greater productivity levels.
- Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Managed inventory levels, ensuring adequate stock for smooth business operations and minimizing waste.
- Increased customer satisfaction through attentive service, swift problem resolution, and effective communication.
- Improved shift efficiency by streamlining processes and implementing time-saving strategies.
- Ensured compliance with all company standards as well as local health and safety regulations during each shift.
- Checked building to confirm maintenance and cleaning met code and regulations.
Shift Leader Manager
Firehouse Subs
09.2014 - 03.2017
- Oversaw cash handling procedures, reducing discrepancies and increasing overall accuracy in financial transactions.
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Exercised composure under pressure and in escalated customer service scenarios.
- Coordinated maintenance activities to ensure a clean, inviting atmosphere for customers and employees alike.
- Kept employees operating productively and working on task to meet business and customer needs.
- Managed inventory levels for optimal stock availability, resulting in reduced waste and increased profit margins.
- Tracked receipts, employee hours, and inventory movements.
- Successfully maintained strict adherence to food safety guidelines as per local regulations, ensuring consistent delivery of high-quality products at all times.
- Excelled in every store position and regularly backed up front-line staff.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
Education
High School Diploma -
Elizabethtown High School
Elizabethtown, KY07-2014
Skills
- Store maintenance
- Health and safety
- Store organization
- Drawer balancing
- Inventory management
- Teamwork and collaboration
- Problem resolution
- Good judgment
- Customer service
- Team management
- Policy enforcement
Timeline
Shift Manager/Key Holder
Qdoba
04.2017 - 08.2019
Shift Leader Manager
Firehouse Subs
09.2014 - 03.2017
High School Diploma -
Elizabethtown High School
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