LINZI COLLINS
Cincinnati,OH
Summary
Recognized with an award for outstanding customer service and support within the first 30 days of employment. Brings over eight years of demonstrated success in management and customer relations, with a proactive approach to mastering new technologies and consistently resolving customer issues with efficiency and professionalism. Proficient in Microsoft Word and PowerPoint, with working knowledge of Excel and Access. Regularly commended by leadership for maintaining high productivity and a composed, professional demeanor in fast-paced, high-pressure environments. A strong communicator with exceptional organizational and time management skills, capable of effectively managing multiple priorities while meeting strict deadlines. Offers excellent problem-solving capabilities, with the ability to think strategically and implement innovative, results-driven solutions. Adaptable, collaborative, and dedicated to contributing to team success and supporting organizational objectives with integrity and enthusiasm.
Overview
11
11
years of professional experience
1
1
Certification
Work History
IP Filing and Docketing Assistant
Frost Brown Todd LLP
11.2024 - 01.2025
- Tracked client business asset application status on the USTPO website to stay up to date on deadlines
- Assisted attorneys and their paralegals with important deadlines on Microsoft Teams and emails
- Managed approximately 100 emails and faxes per day from customers. Demonstrated adaptability by quickly mastering new software applications for various tasks.
- Drafted documents and mailings for attorneys, entered data into Net Docs, CPI, and other e-filing systems.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
Marketing Manager / Owner
JELII A LA MODE BOUTIQUE
01.2021 - 01.2024
- Designed merchadise for clients in the US and internationally
- Employed Artificial Intelligence software to develop effective marketing strategies by tracking sales data and other factors to successfully predict future trends
- Implemented data-driven marketing strategies, utilizing analytics tools to track campaign success and refine tactics as needed.
- Managed social media accounts for optimal audience engagement and increased online presence.
- Analyzed campaign performance data to adjust tactics and maximize ROI.
- Typed data entry on various systems
Front Desk Security Attendant / DocuCare Technician
SBM MANAGEMENT SERVICES / XEROX, INC.
01.2020 - 01.2022
- Served over 50 employees and visitors daily onsite at Procter & Gamble’s Center Hill location creating security badges, authorizing entry into restricted areas, answering calls/emails, and securing confidentiality contracts for vendors
- Maintained over 400 Xerox printers at Procter & Gamble’s world headquarters buildings as a Docucare Technician; responded promptly to work orders and delivered outstanding customer service
- Gained extensive experience using Excel and proprietary software to monitor and update P&G’s global tracking data to monitor printer status at company facilities nationwide and also in Europe
Office Administrator / Appointment Scheduler
ROBERT HALF STAFFING
01.2018 - 01.2020
- Assisted a team of 5 Sales Representatives; consistently met or exceeded the target goal of contacting 500 local business prospects weekly
- Promoted to Office Administrator due to proven efficiency and highly effective communication skills
Front Desk Receptionist
H&R BLOCK, INC.
01.2014 - 01.2018
- Directed 30 - 50 clients daily including scheduling appointments, walk-ins and phone calls; demonstrated excellent interpersonal skills in resolving complaints and ensuring quality service from other staff
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained confidential records, accepted payments, handled mailings and related duties; recognized by the General Manager for being a reliable and dedicated employee
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Education
A.A.B. - Law & Paralegal Studies with Paralegal Certificate and Entrepreneurship Certificate
Cincinnati State Technical and Community College
Cincinnati, Ohio05.2026
Skills
- Fast learner
- Time management
- Computer skills
- Attention to detail
- Verbal and written communication
- Data entry
- Problem-solving
- Motion drafting
- Database research
- Legal writing
- Proficient in MS office
- Calendar management
- Document preparation
- File and records management
- Organization skills
- Telephone skills
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Created a system and resolved poor workflow, which led to increasing client check-ins and checkouts by 10 minutes.
- Resolved product issue through consumer testing.
- Passed legal research tests on Lexis Nexis and Westlaw
- Created legal templates
Certification
Paralegal Student Master on Lexis Nexis
Thomson Reuters Fundamentals of Westlaw Classic
Timeline
IP Filing and Docketing Assistant
Frost Brown Todd LLP
11.2024 - 01.2025
Marketing Manager / Owner
JELII A LA MODE BOUTIQUE
01.2021 - 01.2024
Front Desk Security Attendant / DocuCare Technician
SBM MANAGEMENT SERVICES / XEROX, INC.
01.2020 - 01.2022
Office Administrator / Appointment Scheduler
ROBERT HALF STAFFING
01.2018 - 01.2020
Front Desk Receptionist
H&R BLOCK, INC.
01.2014 - 01.2018
A.A.B. - Law & Paralegal Studies with Paralegal Certificate and Entrepreneurship Certificate
Cincinnati State Technical and Community College
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