Linzi Reid
Albany,GA
Summary
Proven track record in enhancing customer satisfaction and excelling in coming up with innovative ideas to increase efficiency, demonstrated during my tenure at Teleperformance. Skilled in problem-solving and time management, I excel in high-stress situations, ensuring efficiency and reliability. My respectful and compassionate approach has significantly improved client relations, contributing to a notable increase in repeat business.
Overview
11
11
years of professional experience
Work History
Housekeeper
Araamda
02.2024 - Current
- Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming/sweeping floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
- Contributed to the hotel's reputation for cleanliness and comfort by providing exceptional service to all guests.
- Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
Sales Associate
Christies Adult Store
10.2023 - 03.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
Cashier/Customer Service Representative/Sales Associate
Walmart Supercenter
06.2019 - 10.2023
- Welcomed each customer with a warm, friendly smile and offered my assistance to ensure the customers' needs were met in a timely manner
- Adapted to a flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions, as well as WIC vouchers, with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues
- Helped customers complete purchases, locate items, join reward programs, and locate lost family members if they are hiding somewhere in the store.
Customer Service Representative
Teleperformance
03.2013 - 10.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered a constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Bachelors - Cybersecurity
Albany Technical College
Albany, GA07.2027
Skills
- Respectful and Compassionate
- Time Management
- Problem-Solving
- Dependable and Responsible
- Multitasking and Organization
- Honest and Reliable
- Teamwork
- Customer Service
- Cleaning and organizing abilities
Timeline
Housekeeper
Araamda
02.2024 - Current
Sales Associate
Christies Adult Store
10.2023 - 03.2024
Cashier/Customer Service Representative/Sales Associate
Walmart Supercenter
06.2019 - 10.2023
Customer Service Representative
Teleperformance
03.2013 - 10.2018
Bachelors - Cybersecurity
Albany Technical College