Linzi Scott
Garden Grove,CA
Summary
Dedicated and hard-working professional with a passion for providing administrative assistance for sales teams. Proven success in streamlining processes to improve efficiency and customer satisfaction levels. Adaptable, can be relied upon to meet company needs and increase service value, and frequently praised as proactive by peers.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Specialist, Sales Support
MicroVention, Inc.
12.2018 - Current
- Ensured accurate completion of administrative tasks such as order processing and invoice reconciliation
- Provided technical advice and training to junior team members on new software applications
- Collaborated cross-functionally with marketing, operations, and finance teams to develop long-term solutions for customers' needs
- Built an in-depth knowledge of products, services and pricing structures to support customer queries
- Organized regular meetings with field sales representatives to review progress against goals set by senior management
- Developed and maintained strong relationships with field sales representatives to ensure sales objectives were achieved
- Demonstrated excellent communication skills through verbal and written correspondence with clients, vendors and colleagues
- Implemented innovative approaches for resolving complex customer issues quickly and efficiently
- Actively participated in brainstorming sessions focused on developing creative solutions for challenging problems
- Identified potential areas of improvement within existing processes and procedures
- Utilized problem-solving skills to resolve complex customer complaints efficiently
- Provided timely responses to customer inquiries, resolving escalated issues promptly
- Developed and implemented strategies to increase customer satisfaction and loyalty
- Developed comprehensive training programs for new employees in the sales department
- Maintained up-to-date knowledge of company offerings, including pricing structures and discounts
- Managed client account records utilizing CRM software such as JDE, MDG, and SAP
- Trained new employees in customer service procedures and best practices, increasing team efficiency and effectiveness
- Utilized active listening skills to identify customer needs
- Contributed ideas and suggestions during team meetings which helped streamline operational processes and maximize productivity
- Developed detailed knowledge base documents for frequently asked questions used by customers for self-service support options
- Adhered strictly to departmental guidelines related to confidentiality protocols when dealing with sensitive information
- Worked independently with minimal supervision to meet daily objectives
- Provided exceptional customer service to a diverse range of clients, building strong relationships and ensuring high levels of satisfaction
- Maintained a high level of professionalism when dealing with difficult customers
- Processed orders and detailed transaction information to domestic, international, and intercompany customers
- Displayed strong organizational skills while managing multiple projects simultaneously
- Performed data entry tasks accurately and in a timely manner
- Remained open to feedback from supervisor and peers to build and improve skills set
- Provided account information to customers and explained bill service policies and customer rights
- Processed requests for trunk inventory from field sales representatives
- Worked with field sales representatives to reconcile field trunk inventory on a monthly basis and customer consignment inventory on a quarterly basis.
Customer Service Representative
HemoCue America
04.2015 - 11.2018
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Responded to telephone inquiries and complaints following standard operating procedures
- Monitored daily performance metrics such as call volume, wait times, resolution times
- Maintained logs and documentation to detail key information regarding incoming and outgoing calls
- Adhered to company policies and procedures while providing superior service
- Participated in team meetings to discuss new ideas for improving the overall quality of customer service provided
- Utilized problem-solving techniques to identify solutions for complex customer inquiries
- Processed orders, returns, and exchanges in an accurate and efficient manner
- Provided account information to customers and explained bill service policies and customer rights
- Performed data entry tasks accurately and in a timely manner
- Met daily customer service quotas with a focus on quality
- Handled customer complaints and inquiries promptly in a courteous and efficient manner
- Assisted customers with product selection by providing detailed information about available products and services
- Investigated and researched issues to determine root causes and appropriate resolution methods
- Assisted with training and mentoring new team members
- Remained open to feedback from supervisor and peers to build and improve skills set
- Collaborated with colleagues to develop strategies for increasing customer loyalty and retention rates
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
- Developed and updated departmental standard operating procedures and databases to reflect current practices
- Developed and implemented EDI solutions to improve operational efficiency, accuracy and customer service
- Performed audits on existing systems for compliance purposes according to established regulations
- Assisted in developing new business partner relationships through implementation of EDI mapping requirements
- Collaborated with external vendors and other third-party providers during implementations or upgrades
- Provided troubleshooting assistance for any errors or issues encountered with the EDI system
- Performed daily monitoring of all EDI transactions, ensuring timely completion of all transmissions within established timeframes
- Provided training sessions on how to use the various features available within the EDI software applications
- Monitored incoming messages from trading partners for accuracy before releasing them into production environment
- Implemented automated testing procedures to ensure accurate transmission of data between trading partners
- Configured EDI systems using X12 standards, including 850 Purchase Orders, 810 Invoices, 856 Advanced Shipping Notices and 997 Functional Acknowledgements
- Tested end-to-end functionality prior to deployment into production environment
- Resolved complex electronic data interchange issues by collaborating with internal teams such as IT, Finance and Operations departments
- Actively participated in meetings with stakeholders to discuss current trends in the industry and best practices for leveraging technology solutions
- Collaborated with other departments such as logistics, finance and accounting on cross-functional initiatives related to order fulfillment
- Monitored daily processes for successful completion of all incoming and outgoing EDI messages.
Data Entry Clerk
Par Pharmaceutical, Inc.
08.2014 - 12.2014
- Prepared source data for computer entry by compiling and sorting information and establishing entry priorities
- Compiled and sorted confidential information according to established procedures
- Ensured compliance with all applicable laws, regulations, standards, guidelines., related to data entry processes
- Analyzed data to identify errors and trends and recommended process improvements
- Generated reports from database software as requested by management team
- Developed and maintained reports and spreadsheets to track data entry progress
- Operated data entry equipment to enter alphabetic, numeric and symbolic information into computer system with a high degree of accuracy
- Performed daily maintenance activities such as backing up files and archiving old records
- Developed organizational skills to effectively manage large amounts of paperwork and records in an efficient manner
- Collaborated closely with colleagues within the organization to ensure timely completion of projects
- Resolved discrepancies between source documents and entered data quickly and accurately
- Adhered to company policies and procedures when entering or modifying data in the system
- Maintained organized filing systems for easy retrieval of documents
- Checked source documents against entered data to ensure accuracy of inputted information
- Contacted source departments to resolve discrepancies in data
- Purged files to eliminate duplication of data
- Updated existing databases with new entries on a regular basis
- Secured information by completing database backups
- Utilized Microsoft Office Suite for various tasks related to data entry work
- Created spreadsheets with large numbers of figures without mistakes
- Demonstrated proficiency in keyboarding and 10-key operations
- Adjusted settings for format, page layout and line spacing
- Provided administrative support to other departments as needed.
Education
Bachelor of Science - Forensic Science
University Of New Haven
West Haven, CT05.2013
Skills
- Analytical Thinking
- Interpersonal Communication
- Customer Relationship Management
- Customer Order Management
- Customer Needs Assessment
- Teamwork and Collaboration
- Attention to Detail
- Problem-Solving
- Problem-solving abilities
- Adaptability
- Time Management
- Multitasking
Certification
- Interpersonal Communication
- Telling Stories with Data
- Goal Setting: Objectives and Key Results (OKRs)
- Essentials of Team Collaboration
- Managing Up, Down, and Across the Organization
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Specialist, Sales Support
MicroVention, Inc.
12.2018 - Current
Customer Service Representative
HemoCue America
04.2015 - 11.2018
Data Entry Clerk
Par Pharmaceutical, Inc.
08.2014 - 12.2014
Bachelor of Science - Forensic Science
University Of New Haven
- Interpersonal Communication
- Telling Stories with Data
- Goal Setting: Objectives and Key Results (OKRs)
- Essentials of Team Collaboration
- Managing Up, Down, and Across the Organization
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