Linzy Thao
Sacramento,CA
Summary
- To obtain and secure a position that will enable me to use organizational skills, my ability to work well with people, quick learning skills and to have the opportunity to learn and improve my skills for the better
- Dependable EVS Technician committed to supporting high quality patient care by providing clean, welcoming environment. Adept with cleaning and sanitizing floors, walls and surfaces using multiple chemical cleaners safely and effectively. Friendly and amicable with strong interpersonal skills.
- Compassionate professional with background in companion caregiving. Experience includes providing mental, emotional, and physical support to elderly or disabled patients while also assisting with daily tasks and medication management. Strengths lie in strong communication skills, patience, empathy, and ability to create comfortable environments for clients. Previous roles have led to improved quality of life for individuals under care.
Overview
11
11
years of professional experience
2010
2010
years of post-secondary education
Work History
EVS Technician
Mercy General Hospital
Sacramento, CA
05.2020 - Current
- Performed routine cleaning and maintenance of patient areas, ensuring compliance with health and safety regulations.
- Assisted in the proper disposal of hazardous materials, contributing to a safer hospital environment.
- Stocked and replenished necessary supplies in all departments, maintaining optimal inventory levels for operational efficiency.
- Conducted regular inspections of equipment and facilities, promptly reporting issues to ensure timely repairs and functionality.
- Collaborated with healthcare staff to maintain cleanliness standards, enhancing the overall patient care experience.
- Trained new staff on cleaning protocols and safety measures, fostering a culture of compliance and efficiency.
- Placed wet floor signs to protect staff and patients from fall or injury.
- Emptied trash cans, sorted recycling and properly disposed of waste.
- Collected and disposed of biohazard waste according to OSHA regulations.
- Disinfected surfaces using approved chemicals according to safety regulations.
- Performed daily cleaning tasks including dusting, mopping and vacuuming floors; washing walls, windows and countertops; sanitizing bathrooms and replenishing supplies.
- Cleaned, sanitized, and organized facility to avoid spread of germs.
- Collected soiled linens, made beds and transported items to laundry services.
- Cleaned spills promptly with appropriate products in accordance with established procedures.
- Restocked room amenities such as soaps, shampoos, towels, as needed.
- Followed infection control policies when handling soiled linen or contaminated surfaces.
- Responded quickly to customer requests or complaints regarding housekeeping services.
- Inspected rooms for cleanliness prior to guest arrival.
- Transported trash and other waste material to designated disposal areas.
- Followed procedures for using and disposing of disinfectant chemical cleaners.
- Assisted with special projects related to housekeeping duties as assigned by supervisor.
- Stocked linen closets with fresh linens on a regular basis.
- Cleaned building floors by sweeping, mopping or vacuuming.
- Dusted furniture, machines or equipment.
- Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
- Terminal OR rooms high dusting and wiping down walls, turn over room and set up .
Resident Care Aide
Mercy Mcmahon Terrace
Sacramento, CA
04.2019 - 04.2020
- Monitored and documented vital signs and health changes, enhancing patient care and facilitating timely interventions.
- Collaborated with healthcare teams to develop individualized care plans, improving patient outcomes and satisfaction.
- Supported residents emotionally by providing companionship and engaging in meaningful conversations, contributing to their overall quality of life.
- Maintained a clean, safe and comfortable environment for the residents.
- Observed and documented changes in resident behavior.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Assisted in transferring residents from beds to wheelchairs and other adaptive equipment as needed.
- Provided companionship and emotional support to residents.
- Answered call bells promptly, communicated needs and concerns of residents to appropriate personnel in a timely manner.
- Answered patient call signals and signal lights to determine patients' needs.
- Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
- Turned and repositioned bedridden patients to prevent bedsores.
UC clerk
Foodsco
Sacramento, California
08.2015 - 04.2019
- Processed customer transactions efficiently, ensuring accuracy and enhancing the overall shopping experience for patrons.
- Managed inventory levels by restocking shelves, contributing to improved product availability and customer satisfaction.
- Assisted in inventory management by restocking shelves, which contributed to improved product availability for customers.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Trained new staff on operational procedures and customer service techniques to promote effective team performance.
- Assisted in training new staff members, fostering a supportive environment that enhanced team collaboration and productivity.
- Provided exceptional customer service by addressing inquiries and resolving issues, which improved customer retention rates.
- Assisted customers with inquiries and complaints in a professional manner.
- Greeted visitors in a friendly and professional manner while directing them appropriately.
- Verified accuracy of all paperwork prior to submission for processing.
- Processed customer orders promptly and accurately.
- Utilized computer software programs to create reports, labels, forms.
- Operated cash register to process cash, check, and credit card transactions.
- Scanned documents into digital formats ensuring accuracy of content.
- Processed payments, refunds, and exchanges accurately and efficiently.
- Maintained cleanliness and organization of the gas station, ensuring a safe and welcoming environment for customers.
- Trained new staff on operational procedures and customer service standards, fostering a knowledgeable and efficient team.
- Operated cash register to process customer transactions accurately and efficiently.
- Verified age requirements for purchase of alcohol and tobacco products.
- Attended to gas spills and accidents promptly and according to established guidelines.
- Monitored fuel pumps to ensure proper functioning and safety regulations were followed.
- Conducted routine inspections of gas station equipment including pumps, hoses, nozzles.
- Sold store items and vehicle services to customers.
- Trained new employees on company policies and procedures.
- Stocked bakery items daily, ensuring freshness and compliance with health standards for optimal product quality.
- Maintained cleanliness and organization of the bakery display area, promoting a welcoming atmosphere for customers.
- Monitored inventory levels of baked goods, facilitating timely restocking to prevent shortages and improve sales.
- Provided excellent customer service to foster satisfaction and loyalty.
- Stocked shelves with freshly made items throughout the day ensuring a full selection at all times.
- Checked expiration dates on all food items to ensure freshness of products being sold.
- Arranged baked goods in attractive displays inside bakery cases to increase sales.
- Used bread slicers and other bakery equipment to handle high-volume operations needs.
- Labeled bakery items by inputting data into digital weighing machine.
- Assisted with special orders for large events such as weddings or birthdays by preparing custom decorations or flavors.
- Performed routine maintenance tasks such as cleaning ovens or changing oil in fryers.
- Greeted customers, answered questions and provided product knowledge.
- Wrapped, weighed, and priced bakery items, ensuring accurate labeling.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Education
Valley High School
Sacramento, CASkills
- Computer knowledge
- Customer Relations
- Cash Handing
- Team Player
- Fast Learner
- Maintaining Safe Work Area
- Stocking
- Ordering Inventories Sales
- Organizational
- Teaching Skills
- Reliability
- Patience
- Multi-Tasking
- Bilingual- Hmong
- Patient room cleaning
- Janitorial duties proficiency
- Team collaboration
Timeline
EVS Technician
Mercy General Hospital
05.2020 - Current
Resident Care Aide
Mercy Mcmahon Terrace
04.2019 - 04.2020
UC clerk
Foodsco
08.2015 - 04.2019
Valley High School