Lio Niupulusu
Salt Lake City
Summary
Experienced dental office manager assistant with a strong background in customer service and administrative support. Skilled in utilizing Microsoft Office, conducting insurance verification, and handling dental billing. Demonstrates exceptional organizational and communication skills, ensuring smooth operations within the office. Committed to fostering patient satisfaction and improving operational efficiency through effective teamwork and meticulous attention to detail.
Overview
7
7
years of professional experience
Work History
Dental Business Associate
StoneHaven Dental
06.2025 - Current
- Prepared insurance claims for submission to clearinghouses or insurance companies.
- Filed and tracked insurance claims and communicated claims status to patients.
- Referenced monthly aging reports to follow up on unpaid claims and obtain maximum reimbursement.
- Obtained prior authorization and precertification for outpatient procedures.
- Achieved revenue goals by managing collections and accounts receivables, referral process, and insurance billing.
- Verified insurance and communicated coverage to staff and patients.
- Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
- Audited and corrected billing and posting documents for accuracy.
- Maintained accurate records of customer payments.
- Responded to customer concerns and questions on daily basis.
- Reconciled accounts receivable to general ledger.
Dental Office Manager
THE DENTIST, James L. Johnson DDS
10.2024 - 06.2025
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
- Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
- Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
- Reduced wait times for patients through effective coordination of staff schedules and resource allocation.
- Established clear performance expectations for team members through goal setting sessions, regular performance reviews, feedback meetings, resulting in higher employee engagement levels.
- Enhanced patient satisfaction by streamlining appointment scheduling and managing insurance claims.
Administrative Assistant
Hawaiian Island Dental
05.2023 - 09.2024
- Greeting patients in person and on the phone with warmth and enthusiasm
- Following office policies on scripting for various patient relation scenarios and providing educational information on oral hygiene and dental treatment
- Answering phones, returns patient and vendor calls, and confirms patient appointments
- Verifies insurance and patient eligibility, updates insurances
- Checks in patients of record, registers new patients and prepares necessary consent forms
- Scheduling patient appointments to meet Doctor and practice production goals
- Checking out patients, reviewing completed treatment for accuracy, collecting co-pays, batching insurances
- Opens, closes, and balances the daily deposits
- Prepares bank deposits and runs supply or office errands
- Prepares and presents treatment estimates and discusses options for financing
- Preparing management reports for Doctors and correspondence to patients
- Ensures the efficient use of resources and works within budgetary requirements regarding supplies and equipment maintenance
- Uses professional and courteous language when communicating with Team members and patients. Adapts and embraces change to policies or circumstances; helps other team members
- Performs other duties as required and or directed
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Full Time Missionary
The Church of Jesus Christ of Latter-day Saints
02.2019 - 03.2021
- Missionaries of the Church of Jesus Christ of Latter-day Saints -widely known as Mormon missionaries -are volunteer representatives of the church who engage variously in proselytizing, church service, humanitarian aid, and community service.
Education
High School Diploma - Science
Church College Vaiola
11.2017
Skills
- Data analytics
- Operations management
- Key performance indicators
- Effective communication
- Payment planning
- Accounts receivable
- Insurance processes
- Sales support
- Private insurance
- Claims processing
- Microsoft office
- Claims
- Insurance verification
- Dental insurance experience
- Strategic thinking skills
- Insurance claims processing
- Customer service and assistance
- Account management
Languages
English
Native or Bilingual
Samoan
Native or Bilingual
Hobbies and Interests
- I love music, singing, and playing the piano or ukulele.
- I love playing sports like basketball, pickleball, and volleyball.
- My passion for music has helped me cope with the difficulties of life.
Timeline
Dental Business Associate
StoneHaven Dental
06.2025 - Current
Dental Office Manager
THE DENTIST, James L. Johnson DDS
10.2024 - 06.2025
Administrative Assistant
Hawaiian Island Dental
05.2023 - 09.2024
Full Time Missionary
The Church of Jesus Christ of Latter-day Saints
02.2019 - 03.2021
High School Diploma - Science
Church College Vaiola