Li Oah Lee
Summary
Highly motivated and detail-oriented Office Associate with 5+ years of experience in financial
management, administrative tasks, and point-of-sale systems. Skilled in cash handling, reporting,
and ensuring accurate financial records. Bachelor of Arts in Business Administration
(Management Information Systems) graduate seeking to leverage skills in a helpdesk role.
Overview
6
6
years of professional experience
Work History
Office Associate
The SSA Group LLC
Sacramento, CA
05.2018 - Current
- Managed cash flow by handling vault access, issuing cash bags, and processing change orders
- Maintained financial accuracy by verifying petty cash daily and reconciling discrepancies
- Streamlined financial reporting by processing and uploading invoices, generating weekly reports (PCI logs, bank issues, petty cash, GSR), and tracking expenses
- Ensured smooth bank deposits by verifying paperwork and daily closing sheets
- Increased team efficiency by developing a user-friendly SpotOn (point-of-sale) guide with visuals
- Adaptable and resourceful in challenging situations
- Customer Focus and Service:
- Contributed to a positive customer experience by ensuring staff provided prompt, professional, and helpful service
- Assisted team members in resolving customer inquiries and complaints, maintaining high satisfaction ratings
- Identified and addressed customer service gaps by implementing process improvements and training initiatives
- Leadership and Delegation:
- Led a team of 20 staff members, ensuring efficient daily operations and achieving guest’s satisfactions and employee’s wellbeing
- Able to lead a team with empowerment in the absent of General Manager/Managers
- Delegated tasks and responsibilities based on individual strengths, fostering a collaborative and productive work environment
- Developed and empowered team members by providing ongoing coaching and training opportunities.
Education
Bachelor of Arts - Business Administration (Management Information Systems
California State University
Fall 2022
Skills
- Financial Management:
- Cash handling, petty cash verification, invoice processing
- Reporting
- Administrative Skills: Data Entry, filing, communication, organization
- Technical Skills: Proficient in
- Microsoft Word, Excel, PowerPoint, and SpotOn POS
- System
Timeline
Office Associate
The SSA Group LLC
05.2018 - Current
Bachelor of Arts - Business Administration (Management Information Systems
California State University
Similar Profiles
Edgar RuizEdgar Ruiz
Assistant Manager of Operations at SSA Group LLCAssistant Manager of Operations at SSA Group LLC
Jamera ThurmanJamera Thurman
Food Service Associate/Cashier at SSA Group, LLCFood Service Associate/Cashier at SSA Group, LLC
Nicholas RamosNicholas Ramos
Accounting Intern at SSA Group LLC At Roger Williams Park ZooAccounting Intern at SSA Group LLC At Roger Williams Park Zoo