Liola Parent
New York,NY
Summary
Accomplished Store Director at Essentiel Antwerp, adept in people management and business development. Developed staff incentive programs and collaborated on brand expansion, significantly enhancing team performance and brand awareness. Skilled in retail inventory management and team leadership, consistently driving growth and operational excellence. Skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
5
5
years of professional experience
Work History
Store Director (Contract)
Essentiel Antwerp
08.2023 - Current
- Work and collaborate closely with headquarters based in Belgium, conducting weekly meetings with each department to align company expectations. Department include - Marketing, Visual Merchandising, Stock Control, Buying Management, & HR.
- Conducted regular performance evaluations for staff members quarterly, identifying areas for growth and development.
- Developed and implemented successful staff incentive programs to motivate employees, planned team outings to uplift team spirit.
- Collaborated with local Store Directors on initiatives aimed at increasing brand presence in local markets.
- Managed inventory control, cash control, and store opening and closing procedures.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Protected store from loss or theft by setting and enforcing clear security policies.
Multi-Unit Store Manager
Slowear
07.2021 - 08.2023
- Managed Soho location and Chicago location. Assisted in opening new flagship store.
- Enhanced customer satisfaction by providing exceptional service, addressing concerns, and resolving issues promptly.
- Collaborated with district manager on quarterly business reviews for continuous improvement of store operations.
- Analyzed sales data to identify trends and opportunities for growth within the multi-unit territory.
- Led by example, consistently demonstrating a strong work ethic and commitment to the success of the multi-unit store operations.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Created new relationships with brand ambassadors that represented products that aligned with the brand such as Peroni - which aligns with the Italian menswear brand.
Assistant Store Manager
Ted Baker
10.2019 - 07.2021
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Education
Bachelor of Science - Fashion Merchandising
The Art Institute of Seattle
Seattle, WA08.2013
Skills
- Brand Awareness
- Business Development
- People Management
- Store operations
- Retail Inventory Management
- Problem-Solving
- Team leadership and coaching
- Recruitment and hiring
- Team Development
- Documentation And Reporting
- Sales Analysis
Timeline
Store Director (Contract)
Essentiel Antwerp
08.2023 - Current
Multi-Unit Store Manager
Slowear
07.2021 - 08.2023
Assistant Store Manager
Ted Baker
10.2019 - 07.2021
Bachelor of Science - Fashion Merchandising
The Art Institute of Seattle
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