- Hiking
- Crafting and DIY Projects
- Watching Movies and TV Shows
- Learning about different beers and how they pair with certain foods
- Reading
Lion Peterson
Gardiner
Summary
I have years of experience in being a leader and organizational problem-solver. This experience has allowed me to hone not only my team-building and customer service skills but management and supervisory. I am passionate about helping customers and creating satisfying experiences. My customer service skills and sales ability landed me in the top 1000 sales associates in the country for my previous employer. Additionally
I am experienced with delivering exceptional customer service and hospitality in fast-paced environments. Utilizing strong communication and interpersonal skills to enhance guest experiences and foster positive relationships.
Knowledgeable with local craft beers with proven track record in delivering exceptional customer service and creating memorable guest experiences. Skilled in managing high-volume environments and ensuring patron satisfaction.
Overview
5
5
years of professional experience
Work History
Front of House Server/Bartender
Brickyard Hollow Brewing Company
03.2023 - Current
- Contributing to team efficiency by promptly clearing tables and resetting them for incoming guests.
- Persevering during peak hours while remaining courteous towards customers despite time constraints and high-pressure situations.
- Maintaining a clean and inviting dining area, contributing to a pleasant atmosphere for guests.
- Supporting overall restaurant operations by assisting with opening or closing duties as needed.
- Giving personalized food and alcohol recommendations using menu expertise
- Maintaining a well-organized and clear work area
- Applying time management skills to maintain a good customer experience
Team Member
Target
04.2024 - 06.2024
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Worked different stations to provide optimal coverage and meet production goals.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
Barista
Starbucks
05.2022 - 08.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Controlled line and crowd with quick, efficient service.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Second Assistant Manager
Zumiez
08.2020 - 02.2023
- Co-Facilitated with the store manager to develop strategies for achieving sales and profit goals.
- Created a healthy competitive work environment to drive productivity and efficiency.
- Used active listening skills and emotional intelligence to provide patrons with personified recommendations becoming one of the top 1000 sales reps in the country
- Provided exceptional customer service through active listening, understanding individual needs, and offering appropriate solutions or recommendations in line with company policies.
Education
High School Diploma -
Bonny Eagle High School
Standish, ME06-2022
Skills
- Flexibility
- Alcoholic beverage service
- Decision-making
- Team player
- Social perceptiveness
- Guest relations
- Salesmanship
- Exceptional customer service
- Strong work ethic
- Guest engagement
- Customer service
- Alcohol awareness
Interests
Timeline
Team Member
Target
04.2024 - 06.2024
Front of House Server/Bartender
Brickyard Hollow Brewing Company
03.2023 - Current
Barista
Starbucks
05.2022 - 08.2022
Second Assistant Manager
Zumiez
08.2020 - 02.2023
High School Diploma -
Bonny Eagle High School
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