Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lionel Gibson

Fort Lauderdale,FL

Summary

Personable fine dining server with in-depth knowledge of menu items, ingredients and wine pairings. Hospitable and welcoming individual offering several years of hands-on experience serving patrons in upscale restaurants. Polished in appropriately setting silverware, glassware and napkins and preparing tableside menu items. Customer-oriented individual possessing excellent memorization and customer service skills.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Fine Dining Server

Cipresso at Hollywood Hard Rock Casino
Fort Lauderdale, FL
09.2021 - 01.2024
  • Delivered food and drinks from kitchen or bar areas to dining room tables.
  • Took orders for food and beverages in a professional manner.
  • Ensured proper set-up of dining area before service began including silverware, condiments, napkins.
  • Provided menus, explained daily specials, and answered questions about menu items.
  • Responded quickly to guest inquiries or complaints in a professional manner.
  • Communicated regularly with kitchen staff regarding order status updates.
  • Bussed and reset tables as needed between seating's.
  • Processed payments promptly at the end of meal service period using POS terminals.
  • Regularly checked quality of ingredients used in preparation of dishes served.
  • Demonstrated knowledge of wine list and recommended wines based on customer preferences.
  • Adhered to all safety and sanitation policies when handling food and beverage items.
  • Greeted guests upon arrival and escorted them to their assigned tables.
  • Upheld the restaurant's high standards of etiquette, hospitality, and customer service.

Fine Dining Server

Prima Donna
Fort Lauderdale, FL
09.2020 - 09.2021
  • Arranged side stations prior to meal service times for easy access during rush hours.
  • Greeted guests upon arrival and escorted them to their assigned tables.
  • Accurately recorded orders in POS system while providing excellent customer service.
  • Assisted other servers when needed during peak periods.
  • Ensured food presentation met high-quality standards before serving to guests.
  • Monitored dining room to ensure optimal guest satisfaction and compliance with dining etiquette.
  • Processed payments and handled cash and credit transactions with accuracy.
  • Managed multiple tables efficiently while maintaining an attentive and unobtrusive service.
  • Upheld the restaurant's high standards of etiquette, hospitality, and customer service.
  • Picked up food in kitchen and delivered to guests according to established protocols.
  • Coordinated with kitchen staff to ensure timely preparation and delivery of orders.
  • Facilitated communication between the kitchen and the dining room to ensure accurate order fulfillment.
  • Engaged with guests to collect feedback and foster a positive dining experience.
  • Addressed and resolved customer complaints with professionalism and patience.
  • Trained in wine and liquor service in order to provide full and positive experiences to guests.
  • Processed payments promptly at the end of meal service period using POS terminals.

Fine Dining Server

Dune
Fort Lauderdale, FL
06.2019 - 09.2020
  • Arranged side stations prior to meal service times for easy access during rush hours.
  • Greeted guests upon arrival and escorted them to their assigned tables.
  • Adhered to all safety and sanitation policies when handling food and beverage items.
  • Promoted additional menu items or special offers as appropriate.
  • Demonstrated knowledge of wine list and recommended wines based on customer preferences.
  • Regularly checked quality of ingredients used in preparation of dishes served.
  • Processed payments promptly at the end of meal service period using POS terminals.
  • Communicated regularly with kitchen staff regarding order status updates.
  • Responded quickly to guest inquiries or complaints in a professional manner.
  • Provided menus, explained daily specials, and answered questions about menu items.
  • Delivered food and drinks from kitchen or bar areas to dining room tables.
  • Monitored dining room to ensure optimal guest satisfaction and compliance with dining etiquette.
  • Utilized POS systems for order entry and processing with precision.
  • Delivered exceptional service by greeting and serving customers in a timely, friendly manner.

Fine Dining Server

Grille 66 and Bar
Fort Lauderdale, FL
11.2002 - 06.2019
  • Arranged side stations prior to meal service times for easy access during rush hours.
  • Greeted guests upon arrival and escorted them to their assigned tables.
  • Adhered to all safety and sanitation policies when handling food and beverage items.
  • Promoted additional menu items or special offers as appropriate.
  • Demonstrated knowledge of wine list and recommended wines based on customer preferences.
  • Regularly checked quality of ingredients used in preparation of dishes served.
  • Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
  • Managed multiple tables efficiently while maintaining an attentive and unobtrusive service.
  • Upheld the restaurant's high standards of etiquette, hospitality, and customer service.
  • Coordinated with kitchen staff to ensure timely preparation and delivery of orders.
  • Facilitated communication between the kitchen and the dining room to ensure accurate order fulfillment.
  • Coordinated with event planners for private dining arrangements and special events.
  • Conducted menu presentations and tastings for guests to enhance their dining experience.
  • Assisted in inventory control and restocking of dining room supplies.
  • Recommended dishes based on detailed knowledge of the menu and wine pairings.

Education

Some College (No Degree) - Art

Florida Atlantic University
Boca Raton, FL

Skills

  • Detail Oriented
  • Staff Training
  • Upscale dining expertise
  • Adaptive Learning
  • Relationship Building
  • Transaction Processing
  • Food allergy awareness
  • Sales abilities
  • Wine Knowledge
  • Exceptional customer service

Certification

  • 0215 Life, Health and Variable Contracts Insurance License # G129693
  • FFM individual Marketplace certified and Shop Certified

Timeline

Fine Dining Server

Cipresso at Hollywood Hard Rock Casino
09.2021 - 01.2024

Fine Dining Server

Prima Donna
09.2020 - 09.2021

Fine Dining Server

Dune
06.2019 - 09.2020

Fine Dining Server

Grille 66 and Bar
11.2002 - 06.2019

Some College (No Degree) - Art

Florida Atlantic University

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Lionel Gibson