Lionel Keaton
Charlotte,NC
Summary
Hardworking, knowledgeable and highly dedicated tp helping improve skills in organization and team leadership. Supports senior leaders by implementing policies and training personnel for maximum efficiency and performance.
Overview
13
13
years of professional experience
Work History
Freight Driver
Amazon
Charlotte, NC
09.2021 - Current
- Checked vehicle before departure to ensure compliance with safety regulations and proper functioning of all systems.
- Loaded cargo onto truck according to company policies and procedures.
- Maintained records of shipment information, such as weight, charges, space availability, damages, or discrepancies in delivery.
- Performed daily pre-trip inspections on vehicles including tires, lights, brakes, gas, oil.
- Delivered goods in a timely manner while ensuring customer satisfaction with product quality upon arrival at destination.
- Managed paperwork associated with deliveries such as bills of lading and invoices.
- Maintained telephone and radio contact with supervisor to receive delivery instructions.
- Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
- Provided top product shipment delivery quality control, eliminating downtime and maximizing revenue.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
Transportation Driver
Atruim Healthcare
Charlotte, NC
02.2018 - 09.2021
- Maintained accurate records of deliveries, pickups, and vehicle maintenance.
- Loaded and unloaded freight in a safe and timely manner.
- Communicated with dispatchers regarding delivery updates or changes in route plans.
- Provided excellent customer service by responding promptly to inquiries or complaints from clients.
- Organized paperwork related to deliveries including invoices, manifests, and other documents.
- Assisted in warehouse operations when not driving such as stocking shelves or packing orders.
- Operated forklifts when necessary to move heavy items from one location to another.
- Resolved conflicts between customers and drivers professionally and efficiently.
Medical Billing Specialist
Atruim Medical Center
Charlotte, NC
07.2015 - 01.2018
- Initiated collection efforts on unpaid accounts by contacting insurance companies or patients directly via phone or mail.
- Researched complex billing issues involving multiple providers or services rendered over a period of time.
- Generated monthly invoices for patients based on services provided according to established fee schedules.
- Submitted appeals for denied claims when appropriate according to the insurance company's criteria.
- Updated patient accounts with information obtained from internal departments or external sources.
- Monitored aging accounts receivable balances ensuring timely resolution of outstanding balances.
- Ensured HIPAA compliance by maintaining confidentiality of all patient information.
Home Loan Specialist
Wells Fargo
Charlotte , NC
02.2011 - 06.2015
- Reviewed and processed loan applications to determine eligibility.
- Created detailed reports on loan status and provided updates to customers.
- Analyzed credit history, income statements, and tax returns to assess risk factors.
- Collaborated with underwriters to ensure timely completion of the loan process.
- Provided guidance regarding mortgage options based on individual circumstances.
- Conducted presentations on various lending products to potential clients.
- Monitored daily activities of the loan processing team to ensure compliance with guidelines.
Education
Some College (No Degree) - Business Administration And Management
Livingstone College
Salisbury, NC08-2007
Skills
- Strong Work Ethic
- Logistics Planning
- Scheduling and Coordination
- Document Management
- Route Planning
- Invoice Processing
- Claims Processing
- Accounts receivable expertise
- Medical transport billing
- Invoicing proficiency
- Medical billing and collections
Timeline
Freight Driver
Amazon
09.2021 - Current
Transportation Driver
Atruim Healthcare
02.2018 - 09.2021
Medical Billing Specialist
Atruim Medical Center
07.2015 - 01.2018
Home Loan Specialist
Wells Fargo
02.2011 - 06.2015
Some College (No Degree) - Business Administration And Management
Livingstone College