Summary
Overview
Work History
Education
Skills
Websites
Affiliations
Timeline
Hobbies and Interests
Generic

Lionel Malcolm Martin

Summary

Experienced with IT infrastructure management and team leadership. Utilizes strategic planning to optimize technology solutions. Track record of driving efficiency and innovation in IT operations.

Professional IT leader prepared for this role. Demonstrates strong focus on team collaboration and driving results. Adaptable with expertise in network management, cybersecurity, and systems optimization. Known for reliability and problem-solving in dynamic environments.

Overview

8
8
years of professional experience

Work History

IT Manager

Gang Alternative, Inc
01.2025 - Current
  • Oversee IT operations, infrastructure, security, and support while leading projects, procurement, and staff training. Partner with leadership to implement cybersecurity, disaster recovery, and strategic IT initiatives.

Apple Expert & Geek Squad Agent

Best Buy
11.2017 - Current
  • Generated $1.3M+ revenue (FY22–23), ranked #1 in sales, and promoted to Apple Expert for advanced product expertise. Trained teams, managed KPIs, and handled 100+ daily inquiries while optimizing operations and customer experience.
  • Led team training sessions to enhance product knowledge and customer service skills.

System & Network Administrator II

City of Haines City
02.2023 - 02.2024
  • Designed, implemented, and troubleshot network infrastructure, user accounts, and monitoring tools. Coordinated with vendors to maintain hardware, software, and connectivity solutions.

Hardware & Network Specialist

Osceola County School District
07.2022 - 02.2023
  • Installed and secured network hardware across multiple sites while supporting WAN connectivity and troubleshooting issues. Recommended technical improvements to meet departmental needs.

Education

Bachelor of Science - Software Engineering

University of Central Florida
Orlando, Florida

Skills

  • Hardware Procurement
  • IT Operations Management
  • Backup & Recovery
  • Mentoring IT staff
  • IT Project Management
  • Microsoft Office
  • IT Troubleshooting
  • Network administration
  • IT asset management
  • Technical troubleshooting
  • Team development

Websites

Affiliations

GRM Foundation, Volunteer and Web Designer Volunteered with a community organization dedicated to life skills development, academic support, mental health awareness, and rehabilitation programs as positive alternatives to gangs. Contributed to website design and assisted with event support.

Timeline

IT Manager

Gang Alternative, Inc
01.2025 - Current

System & Network Administrator II

City of Haines City
02.2023 - 02.2024

Hardware & Network Specialist

Osceola County School District
07.2022 - 02.2023

Apple Expert & Geek Squad Agent

Best Buy
11.2017 - Current

Bachelor of Science - Software Engineering

University of Central Florida

Hobbies and Interests

Home Labbing, Web Design, 3D modeling & Printing

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