Lionel Maldonado
Fresno,CA
Summary
Results-driven Operations Team Lead with a proven track record in enhancing productivity and team efficiency. Expert in problem-solving, decision-making, and training staff to uphold high operational standards.
Overview
7
7
years of professional experience
Work History
Operations Team Lead
Foster Farms
2023.10 - Current
- Oversaw daily operations to ensure efficient workflow and adherence to safety standards.
- Trained team members on best practices for operational efficiency and quality control.
- Implemented process improvements that enhanced productivity and reduced operational delays.
- Trained new employees on company policies, procedures, and best practices to facilitate their rapid integration into the team.
- Assisted upper management in developing long-term strategic plans for departmental growth and success.
- Enhanced client satisfaction by resolving issues promptly and maintaining open lines of communication.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Dock Worker
Foster Farms
2022.01 - 2023.10
- Operated forklifts and pallet jacks to efficiently move goods throughout the facility.
- Loaded and unloaded products from trucks, ensuring accurate inventory management.
- Maintained cleanliness and organization of dock area to promote safety standards.
- Used fork lifts, hand truck, and pallet jacks to move materials on dock.
- Maintained a clean work environment, promoting a safe and efficient workspace for all employees.
- Promoted to team leader due to exceptional work ethic and leadership in coordinating dock activities.
Customer Service Representative Lead
Divine Marketing Group
2020.09 - 2022.01
- Mentored team members to enhance customer service skills and operational knowledge.
- Streamlined communication processes, improving response times and customer satisfaction ratings.
- Coordinated training sessions for new hires, fostering a collaborative team environment.
- Resolved escalated customer issues promptly, maintaining positive relationships and loyalty.
- Collaborated with management on strategic initiatives to enhance overall service quality.
- Trained staff, provided guidance on best practices in customer service.
Certified Nursing Assistant
Sunnyside Convalescent Hospital
2019.03 - 2020.09
- Assisted nursing staff with daily patient care activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to healthcare team for timely interventions.
- Documented patient progress in electronic health records, maintaining accuracy and confidentiality.
- Educated patients and families on care plans and post-discharge instructions, promoting understanding and compliance.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
Education
High School Diploma -
Central High
Fresno, CASkills
- Multitasking
- Reliability
- Team leadership
- Decision-making
- Employee motivation
- Conflict resolution
- Scheduling
- Staff training/development
- Attention to detail
- Time management
- Problem-solving
- Performance monitoring
Timeline
Operations Team Lead
Foster Farms
2023.10 - Current
Dock Worker
Foster Farms
2022.01 - 2023.10
Customer Service Representative Lead
Divine Marketing Group
2020.09 - 2022.01
Certified Nursing Assistant
Sunnyside Convalescent Hospital
2019.03 - 2020.09
High School Diploma -
Central High