Lionel Martinez-perez
Roy,WA
Summary
Dynamic business owner with a proven track record at Perez Services Wa Finest Fencing, excelling in customer relations and financial management. Achieved consistent revenue growth through strategic sales initiatives and effective team leadership. Skilled in negotiation and dedicated to fostering a collaborative workplace culture, enhancing both employee performance and customer satisfaction.
Overview
10
10
years of professional experience
Work History
Business Owner
Perez Services Wa Finest Fencing
01.2021 - Current
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
- Trained and motivated employees to perform daily business functions.
- Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
- Developed a high-performing team through effective recruitment, training, and performance management.
- Achieved consistent growth in annual revenue through strategic planning and execution of sales initiatives.
- Fostered an inclusive workplace culture that valued diversity, collaboration, and continuous learning.
- Mastered conflict resolution, maintaining harmonious internal relationships and ensuring focus on common goals.
- Increased customer satisfaction with personalized service offerings, addressing specific needs and preferences.
- Drove revenue growth with innovative sales strategies, understanding customer needs and market trends.
- Led company through successful rebranding initiative, refreshing image and attracting broader customer base.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Lead Foreman
Art by Nature
02.2018 - 04.2019
- Provided training and mentorship to junior team members, enhancing their skills and increasing overall productivity.
- Monitored progress toward established performance benchmarks by generating detailed progress reports for stakeholders'' review regularly.
- Enhanced construction project efficiency by implementing streamlined processes and procedures.
- Developed comprehensive project plans that outlined key milestones, objectives, and timelines for efficient execution of tasks.
- Organized and delivered supplies for each job.
- Fostered a culture of continuous improvement within the construction team; encouraged sharing best practices, learning experiences, and new ideas to enhance overall productivity.
- Assigned tasks and monitored completion of work to full satisfaction of company standards and customer requirements.
- Conducted thorough quality control inspections to identify issues early on, preventing costly rework or delays later in the project timeline.
- Established strong relationships with clients through consistent communication and transparency, resulting in repeat business opportunities.
- Supervised training of new construction and extraction workers on safety practices and procedures.
- Investigated and reported on accidents, injuries and near-miss incidents.
Fence Installer
All American Fencing
01.2016 - 12.2017
- Used hand tools and instruments to take measurements.
- Removed old fences efficiently without causing damage to surrounding structures or landscaping.
- Installed metal and wooden fences and privacy borders.
- Dug holes and trenches to position fences correctly.
- Collaborated with team members to complete large-scale fencing projects in a timely manner.
- Completed fence installation projects within budget and on time, ensuring efficient use of resources.
- Installed gates securely and accurately, ensuring smooth operation for clients postinstallation.
- Enhanced customer satisfaction by installing high-quality fences according to client specifications.
- Worked closely with other contractors on projects requiring coordination between multiple trades.
- Joined, raised and secured fence segments in place.
- Contributed to a positive company culture by consistently demonstrating professionalism, teamwork, and a strong work ethic.
- Quickly adapted to changing project requirements, maintaining productivity while accommodating client requests or unforeseen circumstances.
- Inspected fences for gaps and vulnerabilities, making necessary adjustments.
- Discussed fencing requirements and specifications with clients.
- Ensured proper placement of fence posts by accurately measuring distances between them, resulting in a level final product.
- Maintained safe working conditions by adhering to industry safety guidelines and company protocols.
- Increased client referrals through positive word-of-mouth by providing exceptional service and workmanship.
- Improved project efficiency by optimizing installation techniques and utilizing appropriate tools and equipment.
- Educated clients about the benefits of various fence types, helping them make informed decisions regarding their property needs.
- Effectively communicated with clients throughout the installation process, keeping them informed about progress and answering any questions they had along the way.
- Assisted clients in selecting appropriate fencing materials for their properties, considering factors such as aesthetics, durability, and cost.
- Conducted routine maintenance on tools and equipment to ensure optimal performance during fence installations.
- Prepared accurate estimates for fence installation projects based on measurements and material requirements.
- Stayed current with industry trends and best practices for fence installation, incorporating new methods into daily tasks when applicable.
- Managed inventory of fencing materials effectively to avoid shortages or delays in project completion.
- Issued warranties for completed projects.
- Used alternate finishes based on climate, topography and appearance of specified area.
- Reviewed property plans to delineate site parameters.
- Improved team efficiency by leading on-site training sessions for new fence installers.
Education
Woodinville High School
Woodinville, WA06-2011
Skills
- Customer service
- Customer relations
- Attention to detail
- Driven and determined
- Relationship building
- Work Planning and Prioritization
- Business planning
- Employee training
- Professional networking
- Budget control
- Social media marketing
- Bookkeeping
- Staff hiring
- Sales planning
- Financial management
- Negotiation
- Financial planning
- Sales oversight
- Decision-making
- Customer service management
- Team leadership
- Employee scheduling
- Financial oversight
- Direct sales
Languages
Spanish
Professional Working
Timeline
Business Owner
Perez Services Wa Finest Fencing
01.2021 - Current
Lead Foreman
Art by Nature
02.2018 - 04.2019
Fence Installer
All American Fencing
01.2016 - 12.2017
Woodinville High School
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