Lionel Metet
Haverhill,MA
Summary
Adept at enhancing team productivity and operational efficiency, My expertise as an operations supervisor and in customer relations led to a more streamlined, safety-compliant environment, achieving notable advancements in service quality and team skill development. I have had training and done training in emergency response as well as being trained in the current GMV systems.
Overview
10
10
years of professional experience
Work History
Operations Supervisor
MeVa Transit
05.2016 - Current
- Maintain open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conduct regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhance team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Ensure compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Coordinate emergency response plans in times of crisis situations or natural disasters affecting company operations.
- Operations fixed route management
- Manage daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
Transit Bus Operator
MeVa Transit
05.2014 - 05.2016
- Maintained a clean and functional vehicle, conducting thorough checks before each shift to ensure operational readiness.
- Operated with safety and skill to avoid accidents and delays.
- Provided passenger assistance, collected fares and offered schedule and route information.
- Assisted passengers with special needs, ensuring a comfortable and accessible transit experience for all riders.
- Resolved conflicts among passengers calmly and efficiently, maintaining a safe environment for all riders throughout their journey.
Education
Business
Liberty University
Lynchburg, VASkills
- Operations Supervision
- Performance monitoring
- Task Delegation
- Customer Relations
- Emergency response
- Employee Development
Timeline
Operations Supervisor
MeVa Transit
05.2016 - Current
Transit Bus Operator
MeVa Transit
05.2014 - 05.2016
Business
Liberty University
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