Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
Generic

Lionel Nkurunzia

Aurora,IL

Summary

Responsible, and dependable. Strong concentration skills and focus on what is needed to complete the task at hand. Achievements are simply seen as a natural fulfillment to the given obligations.

Overview

5
5
years of professional experience

Work History

Logistics Account Executive

TQL
Lombard, IL
04.2022 - Current
  • Helped customers navigate choices between services with support for questions such as terms, pricing and availability.
  • Achieved monthly sales goals by promoting product benefits and enrolling new clients.
  • Resolved issues efficiently and enhanced customer satisfaction ratings.
  • Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.

Product Flow Specialist

Best Buy Co Inc
Aurora, IL
10.2021 - Current
  • Handled day-to-day shipping and receiving
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Carried out day-day-day duties accurately and efficiently.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.


Quality Assurance Administrator

FedEx Ground
Romeoville, IL
04.2020 - 06.2021
  • Monitored shipping & receiving stats and suggested improvements to daily functionalities.
  • Recorded, analyzed and distributed statistical information.
  • Inspected damaged products both inbound and outbound progress throughout the shipping process.
  • Reported mis-deliveries and incorrect address that led to malfunctions to managers and shipping and receiving supervisors.
  • Established and tracked quality department goals and objectives.

Warehouse Associate

Amazon
Lisle, IL
02.2020 - 04.2020
  • Worked safely around moving machinery.
  • Prepared orders for shipment by systematically picking, packing and labeling merchandise.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.

Package Handler

FedEx Ground
Carol Stream, IL
03.2019 - 02.2020
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Followed verbal and written instructions to properly move and ship products.

Student Ambassador

Youth On Their Own
Tucson, AZ
05.2018 - 03.2019
  • Supervised onboarding procedures for incoming freshman, supporting transition into university life.
  • Scanned transcripts, test scores and other records.
  • Engaged in professional networking to maintain strong relationships with communications and media professionals to drive partnerships and effective dissemination of mass communications.
  • Responded to requests for information from media or designated appropriate spokesperson or information source.
  • Studied objectives, promotional policies or needs of organizations to develop public relations strategies influencing public opinion or promoting ideas.

Hotel Front Desk Clerk

Embassy Suites
Flagstaff, AZ
12.2018 - 02.2019
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Resolved service-related problems and documented actions in system.
  • Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Volunteer

Sunshine Rescue Mission And Hope Cottage Flagstaff
Flagstaff, AZ
12.2018 - 02.2019
  • Maintained clean, neat and operational facilities to serve program needs.
  • Supported engaging, fun and smooth-running events by helping with organization and planning.
  • Coordinated food, clothing and household items for disadvantaged individuals and families.
  • Met with other volunteers and program leaders to discuss new service opportunities.
  • Supported staff with clerical work and other office tasks.

Cashier

Dollar General Store
Tucson, AZ
06.2018 - 12.2018
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.

Education

High School Diploma -

Riviera High School
Kigali, Rwanda

High School Diploma -

Desert View High School
Tucson, AZ
12.2018

Associate of Arts - Business

College of DuPage
Glen Ellyn, IL
04.2024

Associate of Arts - Finance

College of DuPage
Glen Ellyn, IL
04.2024

Skills

  • Materials Monitoring
  • Financial Transactions
  • Data Interpretation
  • Quality Evaluation
  • Business Tracking
  • Data Entry
  • Good listening skills
  • Active Listening
  • Google Drive
  • Customer Service

Languages

French
Professional Working
English
Native or Bilingual
Kinyawrwanda
Native or Bilingual
Spanish
Limited Working

Timeline

Logistics Account Executive

TQL
04.2022 - Current

Product Flow Specialist

Best Buy Co Inc
10.2021 - Current

Quality Assurance Administrator

FedEx Ground
04.2020 - 06.2021

Warehouse Associate

Amazon
02.2020 - 04.2020

Package Handler

FedEx Ground
03.2019 - 02.2020

Hotel Front Desk Clerk

Embassy Suites
12.2018 - 02.2019

Volunteer

Sunshine Rescue Mission And Hope Cottage Flagstaff
12.2018 - 02.2019

Cashier

Dollar General Store
06.2018 - 12.2018

Student Ambassador

Youth On Their Own
05.2018 - 03.2019

High School Diploma -

Riviera High School

High School Diploma -

Desert View High School

Associate of Arts - Business

College of DuPage

Associate of Arts - Finance

College of DuPage

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Lionel Nkurunzia