Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Lionel ROSALES

El Paso,TX

Summary

Compassionate youth care worker skilled in preventing risky behaviors and fostering a positive learning environment. Experienced in accurate report completion and implementing behavior modification techniques. Hardworking restaurant manager with several years overseeing high-traffic establishments. Talented at managing large, diverse teams of culinary and service personnel. Comfortable taking responsibility for everything from back-office operations to dining room performance. Hardworking professional well-versed in handling materials, operating machinery and supporting overall team and project needs. In-depth knowledge of compliance mandates governing site and worker safety. Focused on helping complete skilled work under deadlines.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Youth Care Worker

Southwest Key Program
El Paso, TX
01.2022 - 08.2024
  • Provided crisis intervention services, including de-escalation techniques to ensure safety for all involved.
  • Assisted in developing and implementing behavior management strategies with youth in care.
  • Monitored the physical environment to ensure safety of clients and staff.
  • Transported youth to appointments or recreational activities as needed.
  • Created a safe environment by enforcing rules while using therapeutic approaches when necessary.
  • Developed and implemented individualized plans to meet the needs of youth in care.
  • Maintained accurate records of daily activities, progress notes, and incident reports.

Manager's Assistant

Wingstop
El Paso, TX
03.2011 - 04.2021
  • Processed invoices, purchase orders and expense reports in accordance with company policy.
  • Ensured compliance with all food safety regulations and sanitation standards.
  • Supervised and trained staff in customer service, food handling, and safety protocols.
  • Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
  • Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
  • Resolved customer complaints in a professional manner to maintain positive relationships with guests.

Cashier Manager

America united services
El Paso, TX
02.2008 - 01.2011
  • Maintained accurate records of daily transactions, including deposits and withdrawals.
  • Processed payments by totaling purchases; processing checks, cash, credit cards or automatic debits; issuing change or receipts.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.

Construction Worker

General Contractors and son's
El Paso, TX
05.2005 - 11.2007
  • Operated a variety of tools to excavate, move and grade earth for foundations, trenches and roads.
  • Mixed concrete, mortar and other materials to prepare building material.
  • Performed various carpentry tasks such as constructing walls, installing doors, windows and siding.
  • Lifted heavy objects into place with cranes or hoists.
  • Transported materials from one site location to another using trucks or trailers.
  • Utilized power tools such as saws, drills and sanders when necessary on projects.
  • Measured distances accurately using tape measures or laser measuring devices.
  • Coordinated with other workers onsite to ensure efficient completion of tasks.

Education

GED -

Instituto Chihuahuense - Cd. Juarez Chihuahua
Cd Juarez Chihuahua
08-2016

Skills

  • Shelter arrangements
  • Group and individual sessions
  • Abuse Identification
  • Youth Advocation
  • Youth supervision
  • Mental Health Support
  • Labor and food cost control
  • Customer Engagement
  • Restaurant operations management
  • Food Service Background
  • Staff Scheduling
  • First Aid Training
  • CPR Certified
  • CPI/ Blue card certified
  • Customer Service
  • Heavy Equipment Operation
  • Power Tool Operation
  • Worksite safety
  • Team Collaboration
  • Equipment Operation

Certification

  • CPI CERTIFICATION
  • CPR AND FIRST AID CERTIFICATION
  • TEXAS FOOD MANAGER CERTIFICATION
  • TEXAS DRIVER LICENSES

Languages

Spanish
Professional
English
Professional

Timeline

Youth Care Worker

Southwest Key Program
01.2022 - 08.2024

Manager's Assistant

Wingstop
03.2011 - 04.2021

Cashier Manager

America united services
02.2008 - 01.2011

Construction Worker

General Contractors and son's
05.2005 - 11.2007

GED -

Instituto Chihuahuense - Cd. Juarez Chihuahua

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Lionel ROSALES