Lionel Sackey Jr.
Dallas,GA
Summary
A goal-oriented professional with 20+ years of management and professional experience. Professional demeanor; exceptional problem assessment and resolution skills; productive in both team and self-managed projects; self-motivated, quick-learner with a can-do team spirit and proven ability to multi-task and self-train; strong client focused, analytical, logical, interpersonal, time management and communication skills. My goal is to always exceed customer expectations.
Overview
20
20
years of professional experience
Work History
Branch Manager
Haverty’s Furniture
Kennesaw, GA
01.2015 - Current
- Manage and train sales team of 10, office personnel, visual personnel, porter and day to day activities
- Manage branch that writes $900K worth of business monthly
- Develop strategies to increase customer satisfaction and loyalty
- Manage staff scheduling, hiring and training processes
- Resolve escalated customer complaints in a timely manner
- Develop creative ways to train the sales team - Fun and engaging learning
- Implemented "Step up to the plate day" to build employee morale
Sales Manager
Haverty’s Furniture
Jacksonville, FL
01.2014 - 01.2015
- Lead product knowledge and process trainer
- Closed sales when needed on the sales floor to drive sales
- Ensured that sales associates comply with floor standards
Admissions Representative
Kaplan College
Jacksonville, FL
01.2012 - 01.2014
- Designed career paths for prospective students to follow along their route as they pursued a new and promising career
- Inspired prospective students to make the life changing decision to change their life through education and strive to accomplish their career goals
- Continuously engaged active students to keep them motivated to finish school
Sales Manager
Haverty’s Furniture
Jacksonville, FL
01.2007 - 01.2012
- Led a group of 10 sales consultants
- Increased personal sales output by 6 plus percentage points annually
Director of Chain Services
TNT Fireworks
Florence, AL
01.2005 - 01.2007
- Managed a team of over two hundred sales associates and field representatives throughout the South Eastern region of the United States
- Performed accounting and budgeting functions for the service department including analysis, planning, and the creation of accurate and timely reports
- Increased departmental evaluation percentage by at least 7 points each year
- Director of the Year – 2006
Wholesale Shipping Manager
TNT Fireworks
Florence, AL
01.2004 - 01.2005
- Performed distribution planning and scheduling functions for 6.5 million dollars worth of merchandise throughout the South Eastern region of the United States
- Improved company morale by implementing a “Step up to the plate day”
- New Comer of the Year – 2004
Education
MBA - Leadership
Kaplan University
Chicago, ILBBA - Computer Information Systems
University of North Alabama
Skills
- Sales Training and Development
- Branch Operations Management
- Performance Reviews
- Relationship Building
- Excels in Team Leadership
- Relationship Building
- Shift Scheduling
- Customer Service
- Coaching and Mentoring
- Public Speaking
- Customer and Vendor Relations
- Strategic Planning
- Relationship Management
- Strong Interpersonal Skills
- Excellent work ethic
- Decision-Making
- Friendly and Approachable
- Team Player
- Multi-Tasking Ability
- Key Performance Indicators
References
Will be provided upon request
Timeline
Branch Manager
Haverty’s Furniture
01.2015 - Current
Sales Manager
Haverty’s Furniture
01.2014 - 01.2015
Admissions Representative
Kaplan College
01.2012 - 01.2014
Sales Manager
Haverty’s Furniture
01.2007 - 01.2012
Director of Chain Services
TNT Fireworks
01.2005 - 01.2007
Wholesale Shipping Manager
TNT Fireworks
01.2004 - 01.2005
MBA - Leadership
Kaplan University
BBA - Computer Information Systems
University of North Alabama
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