Lionel Valdez
Homestead,Florida
Summary
Competent Driver with excellent organizational and multitasking skills dedicated to achieving challenging delivery timetables. Trained in basic maintenance, and vehicle maintenance. Detail-oriented in meeting daily business and customer needs. Punctual Driver with unprecedented talents in loading and unloading and route coordination. Experience in operating and driving various cars to transport goods and materials. Committed to ensuring delivery within specified timeframes. Safety-focused individual possessing outstanding driving record. Proactive, reliable and dedicated to cost-effective transportation of goods and materials. Excellent record of punctuality and work ethic. Hardworking Driver with expertise providing excellent transportation services. Engaging and pleasant personality with safe and accident-free driving record. Seasoned Driver with safe driving record and positive attitude. Highly effective and skilled at determining best routes. Transportation professional dedicated to delivering packages on time and in perfect condition. Offering excellent interpersonal and time management skills. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
8
8
years of professional experience
Work History
Retail Sales Associate
City Furniture
01.2023 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Helped customers complete purchases, locate items, and join reward programs.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Answered questions about store policies and addressed customer concerns.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Utilized upselling techniques to promote additional products and increase sales.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Uber Driver
Self-employeed
06.2022 - 01.2023
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Planned and adjusted optimal routes based on traffic and weather conditions.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
Sales Merchandiser
Coca Cola Beverages Of Florida
11.2017 - 06.2022
- Advanced sales cycle plans by maximizing placement of promotions, point of sale materials and product visibility.
- Planned and coordinated product availability for advertising and promotion purposes.
- Ran markdown reports, managed store replenishment and analyzed buying reports.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Inspected merchandise for quality and arranged proper display location on floor.
- Updated pricing and signage to complete product displays and educate customers.
- Answered customer questions regarding store merchandise, department information and pricing.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Verified products appeared at correct locations in proper quantities.
- Prepared interesting and innovative visual displays to grab customer interest and promote sales.
- Worked with managers and advertising directors to optimize promotions.
- Established strong vendor relationships to maintain and support business.
Front Desk Receptionist
Bay Hotel
02.2016 - 09.2017
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Transcribed phone messages and relayed to appropriate personnel.
- Used internal software to process reservations, check-ins and check-outs.
- Collected room deposits, fees and payments.
- Monitored office supplies by checking inventory and placing orders.
Education
High School Diploma -
AP Leto High School
Tampa Fl06.2014
Skills
- Driving and Transportation
- Order Picking and Processing
- Traffic Law Observation
- Time Management
- Customer Service
- Navigational Systems and GPS
- Valid Driver's License
- Vehicle Maintenance
- Passenger Assistance
- Heavy Lifting
- Safe Driving Techniques
- Loading and Unloading
- Assessing Conditions
- Adjusting Routes
- Car Parking
- Fuel Efficiency
- Driver Routing
- Order Processing
- Sales Goals Attainment
- Point of Sale Operation
- Upselling Strategies
- Phone Etiquette
- Retail Sales
- Flexible Schedule
- Fluent in english and spanish
- Product Recommendations
- Customer Engagement
- Transaction Processing
- Customer Assistance
- Conflict Resolution
- POS System Operation
- Teamwork and Collaboration
- Suggestive Selling
- Product Knowledge
- Sales Expertise
- Professional Appearance
- Relationship Building
- Positive attitude
- Sales goal achievement
- Self-motivation
- Rapport development
- Customer service excellence
- Sales techniques
- Payment Processing
- Fashion sense
- Sales and Promotions
Timeline
Retail Sales Associate
City Furniture
01.2023 - Current
Uber Driver
Self-employeed
06.2022 - 01.2023
Sales Merchandiser
Coca Cola Beverages Of Florida
11.2017 - 06.2022
Front Desk Receptionist
Bay Hotel
02.2016 - 09.2017
High School Diploma -
AP Leto High School