Lionel Yancey
Apex,NC
Overview
19
19
years of professional experience
Work History
Healthcare Technician II/EMT
Central Regional hospital
02.2025 - Current
- Administered oxygen, performed CPR, dressed wounds, and monitored vital signs to safely prep patients for transport.
- Monitored vital signs and promptly reported changes to medical staff to facilitate timely interventions.
- Communicated critical patient health data and handover reports clearly to receiving hospital emergency room staff
- Maintained detailed electronic patient care records (ePCR) in compliance with state medical protocols and privacy standards.
- Inspected, cleaned, and restocked emergency medical vehicles and equipment daily to guarantee 100% operational readiness.
- Coordinated patient transportation for medical appointments to ensure seamless care continuity. for medical appointments to outside medical appointments
Health Care Technician I/Certified Nursing Assistant
Central Regional Hospital
Butner, NC
01.2024 - 02.2025
- Assisted patients with activities of daily living.
- Collected and documented vital signs, facilitating timely medical assessments.
- Maintained patient observation levels, ensuring compliance with care protocols.
- Utilized therapeutic communication techniques to strengthen patient relationships and enhance care.
- Maintained a safe and therapeutic environment.
- Other duties as delegated by and completed under the supervision of a Registered Nurse.
Direct Support Professional
RHA Health Services
Creedmoor, NC
10.2022 - 02.2024
- Supported development of person centered plans and monitored outcomes to enhance individual well-being.
- Assists with Person Supported Community Life
- Assist with People Supported Development
- Assists with medical requests
- Collected and reported data to track progress and inform support strategies.
- Provides Support to team members and supervisors
- Implemented health and safety procedures during training sessions to ensure compliance and participant safety.
Peer Support Specialist
United Quest Care Services
Greensboro, NC
09.2021 - 09.2023
- Provides peer support to engage individuals in a recovery partnership and assists in identifying participants' hopes and dreams and the solutions they are seeking.
- Taught recovery and life skills using tailored recovery tools to enhance individual coping strategies.
- Models hope, personal responsibility and self-advocacy to demonstrate how recovery goals can be respectfully met and how a belief in self is maintained.
- Assisted in developing natural supports and community living strategies to foster independence and social connectedness.
- Cultivates connectedness in the person's life (self, others, the environment, and to meaning and purpose).
- Coordinates with the individual's clinical team and other supports to arrange services or resources to help the individual achieve their goals.
- Completes clinical documentation as required.
- Understands and adheres to compliance standards as they appear in the Code of Conduct and Conflict of Interest Policies.
- Executed additional responsibilities to support team objectives, ensuring continuity of care and resource availability.
Peer Support Specialist
Ariel Community Care
Yanceyville, NC
08.2016 - 03.2021
- Assisted clients in accessing resources, guiding them through processes, and encouraging follow-through on resolutions while identifying social activities and providing tailored support as needed
- Meeting with clients to provide advice and support in accordance with treatment plan
- Accompanied clients to community meetings, advocating for their needs while facilitating recovery dialogues and self-help sessions to enhance their engagement and empowerment
- Assisting in peer support groups with assigned consumers on a regular basis
- Fostered clients' development of healthy relationships by promoting and supporting their participation in community activities
- Demonstrated effective coping techniques in individual and group settings to enhance consumer resilience. and self-help techniques to individuals or groups of consumers
- Informed clients about community resources and their appropriate usage.
Retail Wireless Consultant
U.S CELLULAR
Henderson, NC
06.2012 - 07.2014
- Opened and closed cash registers, counted money, separated charge slips, coupons, and vouchers, balanced cash drawers, and made deposits to ensure accurate financial reporting.
- Greeted customers and identified individual needs to provide tailored service and enhance customer satisfaction.
- Describe merchandise and explain use, operation, and care of merchandise to customers.
- Recommended and located merchandise based on customer needs and desires, facilitating informed purchasing decisions.
- Sell or arrange for delivery, insurance, financing, or service contracts for merchandise.
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
Sales Associate
RADIO SHACK
Henderson, NC
08.2011 - 06.2012
- Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
- Ticket, arrange and display merchandise to promote sales.
- Prepare sales slips or sales contracts.
- Compute sales prices, total purchases and receive and process cash or credit payment.
- Inventory stock and requisition new stock.
- Place special orders or call other stores to find desired items.
Retail Banker
WOODFOREST NATIONAL BANK
Henderson, NC
09.2009 - 03.2010
- Obtain and process information required for the provision of services, such as opening accounts, savings plans, and purchasing bonds.
- Explain, promote, or sell products or services such as travelers checks, savings bonds, money orders, and cashiers checks, using computerized information about customers to tailor recommendations.
- Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents.
- Investigate and correct errors upon customers request, according to customer and bank records.
- Carry out special services for customers, such as ordering bank cards and checks.
- Compute financial fees, interest, and service charges.
Sales Representative
VERIZON WIRELESS
Henderson, NC
03.2008 - 08.2009
- Contact regular and prospective customers to demonstrate products, explain product features, and solicit orders.
- Recommend products to customers, based on customers needs and interests.
- Answer customers questions about products, prices, availability, product uses, and credit terms.
- Negotiate details of contracts and payments, and prepare sales contracts and order forms.
- Consult with clients after sales or contract signings to resolve problems and to provide ongoing support.
- Monitor market conditions, product innovations, and competitors products, prices, and sales.
Education
Associate of Science - Healthcare Management
Penn Foster College
Chandler, AZ05-2027
EMT-Basic -
Vance Granville Community College
Henderson, NC12-2024
CNA I -
Central Regional Hospital
Butner, NC01-2024
Skills
- Emergency response
- Patient care
- Vital signs monitoring
- Patient documentation
- Medical protocols
- Patient transportation
- Therapeutic communication
- THERAPEUTIC RESPONSE TEAM
Timeline
Healthcare Technician II/EMT
Central Regional hospital
02.2025 - Current
Health Care Technician I/Certified Nursing Assistant
Central Regional Hospital
01.2024 - 02.2025
Direct Support Professional
RHA Health Services
10.2022 - 02.2024
Peer Support Specialist
United Quest Care Services
09.2021 - 09.2023
Peer Support Specialist
Ariel Community Care
08.2016 - 03.2021
Retail Wireless Consultant
U.S CELLULAR
06.2012 - 07.2014
Sales Associate
RADIO SHACK
08.2011 - 06.2012
Retail Banker
WOODFOREST NATIONAL BANK
09.2009 - 03.2010
Sales Representative
VERIZON WIRELESS
03.2008 - 08.2009
Associate of Science - Healthcare Management
Penn Foster College
EMT-Basic -
Vance Granville Community College
CNA I -
Central Regional Hospital