LIONELL ALLEN
Bogalusa,LA
Summary
Adaptive quality assurance specialist focused on utilizing innovative methods and techniques to enhance efficiency, customer satisfaction, and profitability. Disciplined and resourceful team player eager to leverage background into a database administrator role within a progressive organization. Strong interpersonal skills and dedicated work ethic, with a proven ability to quickly learn and adapt to new environments. Foundational understanding of postal operations and safe driving practices, along with reliable organizational abilities. Ready to apply and further develop problem-solving and communication skills in the desired position role.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Rural Carrier
USPS, United States Postal Service
01.2024 - Current
- Reported any unusual circumstances or safety hazards observed on routes to supervisors for prompt resolution.
- Assisted regular carriers in completing their routes during peak times, improving overall efficiency.
- Provided excellent customer service by addressing questions or concerns regarding deliveries and postal services.
- Collaborated with fellow team members to address delivery issues and improve overall service quality.
- Operated postal equipment with proficiency, minimizing errors in sorting and delivery processes.
- Secured and properly stored packages for delivery to eliminate damage risks.
- Observed traffic and safety regulations for safe transport and delivery of mail.
- Managed time effectively while navigating challenging rural terrain, ensuring timely deliveries.
- Ensured vehicle maintenance was up-to-date, promoting safety and reliability during daily routes.
Sales Representative
Cricket Wireless Authorized Retailer
08.2021 - 10.2023
- Used a consultative sales approach to understand and meet customer needs
- Had professional interactions with customers, peers, and Crickets, which aided in the development of clear communication and active listening skills
- Gave product demonstrations at customers' homes, answering questions and redirecting objections in order to close sales
- Provided each customer with exceptional service by listening to their concerns and answering their questions
- Followed up with clients to ensure quality service and customer satisfaction after installations
- Answered customers' questions and addressed problems and complaints in person and via phone
Education
GED -
Northshore Technical Community College
Bogalusa, LA01.2021
Skills
- Package unloading
- Fragile item handling
- Lifting and sorting
- Warehouse environment safety
- Packaging
- Box lifting
- Loading and unloading
- Customer service
- Sale expertise
- Quick learner
- Receiving support
- Retail store support
- Conflict resolution
- Creative problem solving
- Good listening skills
- Report preparation
- Stocking and replenishing
- Warehousing functions
- Self-motivated
- Driven
- Responsible
- Mature
- Adaptable
- Disciplined
- Resourceful team player
- Highly motivated
- Safe Driving
- Weather Preparedness
- Load Management
- Mail delivery procedures
- Efficient routing
- Multi-tasking
- Observation
- Hand-Eye Coordination
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Multitasking
- Organizational Skills
- Active Listening
- Effective Communication
- Safety awareness
- Physical Strength
Certification
- Forklift Certification
Timeline
Assistant Rural Carrier
USPS, United States Postal Service
01.2024 - Current
Sales Representative
Cricket Wireless Authorized Retailer
08.2021 - 10.2023
GED -
Northshore Technical Community College
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