Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Lionel L Brown Jr

Baltimore,MD

Summary

Dynamic Property Manager with a proven track record at Brown Investment Group LLC, excelling in tenant relations and lease administration. Expert in financial budgeting and reporting, I effectively resolved tenant disputes while enhancing client satisfaction through exceptional communication skills. Committed to optimizing property operations and driving revenue growth in multi-family management.


Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.


Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Property Manager

Brown Investment Group LLC
09.2015 - 05.2025
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Coordinated with legal counsel to resolve tenant disputes.
  • Monitored and tracked payments and expenses, providing timely and accurate financial reports.

Director, Strategic Communications

US Army
01.2009 - 08.2015
  • Leveraged professional networks and industry knowledge to strengthen client relationships.
  • Spearheaded innovative approaches to resource allocation and strategic planning.
  • Reported issues to higher management with great detail.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.

Education

Real Estate License - Real Estate

The Community College of Baltimore County
Catonsville, MD
05-2025

MBA - Public Administration

American University
Washington, DC
05-2006

Bachelor of Science - Information Management

Strayer University
Washington, DC
05-2004

Skills

  • Tenant relations
  • Work order monitoring
  • Debt control
  • Lease administration
  • Leasing operations
  • Real estate license
  • Knowledge of MD real estate laws
  • Leasing and sales
  • Property management
  • Entrepreneurial
  • Property accountability
  • Property inspections
  • Preparing property agreements
  • Staff management
  • Building operations
  • Customer service-focused
  • Accounting operations
  • Multi-family property management
  • Payment collection
  • Exceptional oral and written communication skills
  • Marketing and advertising
  • Contract negotiation
  • Vendor management
  • Tenant and eviction laws
  • Property marketing and promotion
  • Fair housing mandates
  • Preventive Maintenance
  • Landscaping and grounds maintenance
  • Financial budgeting and reporting

Certification

  • Home Inspection Cert (CCBC)
  • Licensed Real Estate Agent (Maryland)
  • Project Management
  • Continuous Process Improvement

Timeline

Property Manager

Brown Investment Group LLC
09.2015 - 05.2025

Director, Strategic Communications

US Army
01.2009 - 08.2015

Real Estate License - Real Estate

The Community College of Baltimore County

MBA - Public Administration

American University

Bachelor of Science - Information Management

Strayer University

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